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I chose to stay at this Super 8 because it claims to have airport shuttle service and a free breakfast. I called the hotel after our plain arrived and was told the shuttle service from the airport only operates until 6:00 p.m. I can undetstand shutting it off at midnight, maybe even 11:00 p.m., but 6:00? That's ridiculous.
Then we tried the breakfast the next morning, and it was maybe the worst continental breakfast that I've ever had. It was in the space by the checkin desk. There were two small tables, with barely enough room for 6 people to sit and eat.
I won't be staying there again.
Thomas Edward H,
Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards