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“Average but pleasant stay”

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Quality Inn & Suites
Ranked #6 of 16 Hotels in Indio
Reviewed December 15, 2013

Stayed here one night on after leaving Joshua Tree NP. The room was clean and a good size and the price was decent. The woman at check-in was very friendly and offered us an opinion of where to eat dinner as there isn't much right around the hotel. Breakfast was typical Choice Hotels fare but we got unlucky by coming in at the same time as a bus group.
As for that dinner recommendation it was for the casino which is very near to the hotel. We wanted to eat at the Chinese restaurant there but they seemed not to want customers so we ended up at the buffet which was fine. If you sign up for a casino card they will give you a $10 off coupon for any restaurant which made the buffet $10 for each person.

  • Stayed: December 2013, traveled as a couple
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1  Thank sevsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded December 19, 2013

Dear sevsa,

Thank you for sharing your feedback on your recent stay with us.

I am happy to hear our front desk staff was able to assist you with restaurant recommendations such as the casino located across the street from us which offers 5 different restaurants, including a buffet. Less than 5 miles away, there are several restaurants along HWY 111 in the center of Indio. And just 1 mile west of us on the I-10 freeway, there is a new shopping center that offers a variety of fast food restaurants.

We also offer a Continental Breakfast Buffet served daily, that is complimentary for all of our guests. During peak weekend dates, it can be busy but our staff is very well trained in handling the rush and ensuring that our breakfast items are never low and readily available to our guests.

Please feel free to contact me anytime. I would love to speak with you regarding your stay.

Thank you,

Heidi Park
General Manager
Clarion Inn - Indio, CA
(760) 342-6344

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 - 105 of 152 reviews

Reviewed December 8, 2013

We have stayed at this motel many times as it is almost a halfway point between Blythe and Orange County and is conveniently located at the freeway. Front desk personnel are always pleasant, rooms very nice, good rates and a decent breakfast. All in all, a great place to stay!

Room Tip: Haven't ever had a bad room
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  • Stayed: December 2013, traveled as a couple
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1  Thank saltlick92225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded December 19, 2013

Dear saltlick92225,

Thank you for your continued business and taking the time share your experience with us!

I am thrilled to hear that we are your preferred hotel on your trips from Blythe to Orange County. We are located right off of the I-10 freeway which is convenient for many travelers driving between Los Angeles and Phoenix.

We look forward to seeing you again!

Kind Regards,

Heidi Park
General Manager
Clarion Inn - Indio, CA
(760) 342-6344

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Reviewed November 25, 2013

I just needed a place to stay near where we planned to see a concert. Since everything was kinda last minute, we just selected this hotel as it was close by. Even though we weren't expecting much, and checked in quite late, we were pleasantly surprised to find a courteous and pleasant young lady at the desk (I think her name was Virginia) and that made a good first impression. The room was basic but clean and comfortable. The breakfast better than expected. All in all, it was a nice pleasant stay, especially considering the ideal location and the reasonable price.

  • Stayed: November 2013, traveled with friends
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Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded December 19, 2013

Dear Jeff H,

Thank you for taking the time to share your kind words and feedback! I have shared your comments with our staff as well as our front desk agent, Virginia. It is always encouraging to hear that our staff is able to make your stay that much more pleasant.

I am delighted to hear you were pleased with our Continental Breakfast Buffet including a variety of fruits, cereal, pastries, as well as sausage, biscuits, gravy, and eggs.

We hope you will choose to stay with us again the next time you are in town for an event or concert at the casino next door.

Kind Regards,

Heidi Park
General Manager
Clarion Inn - Indio, CA
(760) 342-6344

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

perfect because it is just by the freeaway easy to find them rates were great, the rooms were clean very clean Good job! but front desk agent was not that friendly but other then that rooms were great i will come back again

Room Tip: hire friendly staff
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  • Stayed: October 2013, traveled on business
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Thank gigi l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded December 19, 2013

Dear gigi l,

Thank you for taking the time to share your feedback regarding your recent stay at Clarion Inn.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our front desk staff on your recent visit. I have shared your feedback with our front desk agents to ensure our guests are well attended to and are our number 1 priority.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Indio.

Kind Regards,

Heidi Park
General Manager
Clarion Inn - Indio, CA
(760) 342-6344

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013 via mobile

We were pleasantly surprised with our stay for the night at the Clarion Inn in Indio. Martin was very nice in getting us checked in and our room had all the amenities and cleanliness we desire. The beds were comfy, the water pressure was perfect, and the room was spacious. The breakfast was fresh and the staff friendly. I would recommend this hotel to any one passing thru. Thank you for the positive experience.

  • Stayed: November 2013
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Thank Dangkolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded December 19, 2013

Dear Dangkolo,

Thank you for your kind words and feedback. I am very pleased to hear our Front Desk Manager, Martin, was courteous and helpful during your check in process.

I am also very happy to hear that our new pillow-top mattresses were comfortable and to your liking. We are currently in the process of upgrading our bedding and amenities, and we hope you will visit us again soon to see our exciting new changes.

Kind Regards,

Heidi Park
General Manager
Clarion Inn - Indio, CA
(760) 342-6344

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Reviewed November 18, 2013

First time coming to this area and had a chance to catch the Ne-Yo concert next door at the Fantasy Springs Casino. Only took about 5 minutes to walk there from the Clarion.

Overall I was very happy with my stay here and was surprised by how big the showers were. I could tell the new wood floors were recently installed since they were so shiny and unscathed. I will certainly be back in April for Coachella!

  • Stayed: November 2013, traveled with friends
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Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded December 13, 2013

Dear Tina K.,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

I would also like to thank you for your kind words regarding our spacious showers as well as our newly installed wood flooring.

Thank you so much for your business and we look forward to seeing you for Coachella!

Kind Regards,

Heidi Park
General Manager
Clarion Inn - Indio, CA
(760) 342-6344

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

second time rating, first one pended for a long time, disappeared. Room at this motel had foul odor, very poor air conditioning, sparks from wall when I tried to plug in computer. Had to coax toilet into working. Not happy with experience, and would not return.

Room Tip: I don't know if all rooms are like this or not. Do not pay ahead here as I did so that you cann...
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  • Stayed: November 2013, traveled solo
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Thank Winstoniscute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionIndio, General Manager at Quality Inn & Suites, responded to this reviewResponded November 20, 2013

Dear Winstoniscute,

Thank you for taking the time to complete our online survey regarding your recent stay at the Clarion Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit.

We encourage our guests to notify our staff immediately if there are items or issues that do not meet the standards or expectations of our guests.. Our staff are always ready for any of our guests needs 24 hours a day.

You had mentioned the air conditioning was not functioning well. Our maintenance staff is trained to repair the unit within just a few minutes. The maintenance staff is trained to repair any plumbing and electrical issues as well. If our staff is unable to remedy these issues in a timely matter, we offer our guests the option of changing rooms. We also offer a full refund if we are unable to meet any of your lodging needs.

I apologize for not being able to remedy these issues during your stay. I have shared your feedback with our staff to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Indio.

Kind Regards,

Heidi Park
General Manager
Clarion Inn - Indio, CA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 84096 Indio Springs Dr, Indio, Greater Palm Springs, CA 92203-3402 (Formerly Clarion Inn)
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indio
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Indio
Price Range: $105 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
located adjacent to the Fantasy Springs Casino and 1.5 mi to Terra Lago Golf Course. This Coachella Valley Hotel is minutes away from Palm Springs, Palm Desert, Joshua Tree National Park, Desert Hot Springs, Shopping Outlets. ... more   less 
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Also Known As:
Clarion Hotel Indio
Holiday Inn Indio

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