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“AVOID!!!”

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Indio Super 8 and Suites
Ranked #16 of 16 Hotels in Indio
Reviewed June 9, 2014

We came through here for a one night stay. I had read some reviews that were unfavorable, but some that were good. I usually like to stay at Super 8 motels when traveling because they USUALLY are pretty decent...big mistake on this one! The poor reviews are not an exaggeration...and this is from someone who usually stays at this type of lodging.

First off, we arrived at about 10:30. Greeting us at our door is one large smashed cockroach and one lively one. Oh well... hopefully they stay outside right? Hospitality consists of two water bottles for our enjoyment, however they charge you $1.50 if you drink one...get real! Anyway, we entered our very warm and muggy room and figured...they save money by not turning the a/c on. I can deal with that, so first thing we turn on the a/c. It hums and every few minutes it turns off. Our room is not getting cooler. I think the fan wasn't blowing so as soon as the unit got too cold, it would shut of. Now 11:30, a call to the front desk and they tell us that they will send someone to LOOK at it. Instead I go to the front office and tell them that we are tired and don't have time for a repair person in the middle of the night and demand a different room. She comes to verify the a/c truly is not working, because she isn't sure I know how to work an a/c unit. Then gives us another room. (BTW...While waiting for a new room, another guest comes down the stairs and seeing the front desk employee with me, he tells her that his a/c is not working...hmmm, I see a trend.) I am pretty sure the new room was a "Pet Friendly" one they advertise. We had no pet, but we got to smell the previous guests' pets.

Oh well...we are tired and are going to ignore the pet smell. Crawling into bed, I noticed the blankets are full of pills...you know how the old, old felt like blankets get. The top sheet has a cigarette burn hole in it. Now, this hotel has not allowed smoking since 2000...as per the sign in the front lobby...how old does that make this sheet?? If the bedding could only talk...wait....I don't want to know.

Oh well...at least it was cool. I got up that morning, slightly grumpy from not getting sufficient sleep...because of the no a/c and room changing thing. But we get breakfast...I love breakfast...only not here. Yes it is Continental...pure starch!! No fruit, very bad juice and SKIM milk for your cereal. I looked at the selection...white bread (I guess for toast), frozen waffles, little cinnamon rolls like you get in the clear plastic packaging at the grocery store, some oatmeal packets and 2 kinds of cereal...frosted flakes and special K. It took me a while to decide what I could tolerate and decided on frosted flakes, but when I poured the skim milk on them, I grossed out and just tossed the whole thing in the trash. For heaven's sake at least give the people some 2% or better milk...it doesn't even cost more...unless it wasn't skim and it was watered down instead. I guess that would save them money.

Bottom line...AVOID!!! I would have gladly paid an extra $20 for a decent place to stay and perhaps a little better breakfast....if I had only known. There is no pride in management of this motel. It is a flop house...and for the $68 I paid and expensive flop house at that. I know $68 is not much...but it is for this place. I have stayed at Indian Wells Resort in the past and it was WAAAAYYYY better for just a little bit more. I wish I had stayed there this time. Consider yourself warned!

  • Stayed: June 2014, traveled with family
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1  Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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298 - 304 of 538 reviews

Reviewed June 3, 2014

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Super 8
Thank Joe T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
indioman, Guest Relations Manager at Indio Super 8 and Suites, responded to this reviewResponded June 3, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 30, 2014

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Super 8
Thank Carol C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
indioman, Director of Sales at Indio Super 8 and Suites, responded to this reviewResponded June 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 30, 2014

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Super 8
1  Thank Tracey H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
indioman, Guest Relations Manager at Indio Super 8 and Suites, responded to this reviewResponded June 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 29, 2014

Went for Coachella this year. Knew coming in that I wasn't getting a 4 seasons or Raddisson, but wasn't too disappointed with what I received. Driving up is a lil weird because the hotel itself is sort of hidden behind some stuff. You see the big Super 8 sign from the street pretty well, but gotta pass a few businesses before seeing the hotel. Pulling in, hotel looked clean and organized. Once we got to the rooms, they looked nice and didn't have any funky smell. The beds could be more comfy, but again you get what you pay for. The only thing that had me mad, was the construction going on across the way. After being at a festival until 2 am... the last thing i wanna hear is a jackhammer destroying concrete at 7 am.

Room Tip: If construction is still goin on... a north or east facing room are best.
  • Stayed: April 2014, traveled with friends
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Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indioman, General Manager at Indio Super 8 and Suites, responded to this reviewResponded May 30, 2014

Thank you very much for your review. Appreciate your good comments. We do have 3 types of rooms. Standard, Mini suites and Suites. All are recently decorated.
Yes we had a new building being constructed near our hotel. City of Indio has restriction of any one starting to build before 9AM in our area. Also on weekends it is not permitted. I will certainly bring it up to the attention of Mayor and City Manager. Building is now completed and open.

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Reviewed May 28, 2014

Anna was so helpful and kind, very professional, met our every need. Such a sweet gal. Our room was freshly remodeled, needed a little clean up from the construction, ie; dust from drywall and paint droppings. Door handles to restroom were badly soiled from years of use. The housekeeping staff could use some instruction on how to clean a room. The grounds, sidewalks were dirty and cluttered with trash. Very unsightly. Anna saved our weekend with suggestions of where to go, eat and gave wonderful directions to our destination. Her award winning personality and smile were infectious and made our stay at Super 8. Anna is the type of person we would always want to come in contact with while staying at Super 8. You have a valuable employee who should be rewarded for her professional attitude and winning personality.

Room Tip: First floor mini suite king room, non smoking. It was freshly remodeled and directly across from the...
  • Stayed: May 2014, traveled as a couple
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Thank dweb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indioman, Guest Relations Manager at Indio Super 8 and Suites, responded to this reviewResponded June 2, 2014

Hello dweb2014,

Thank you for sharing your experience during your recent stay with us and for taking note of Anna’s remarkable efficiency.I am glad that you enjoyed your stay despite of the inconvenience in your room, and I sincerely apologize for it. I will accelerate your concerns and trust that this will be evaluated and addressed accordingly. I hope we could have another opportunity to provide you accommodation on your next trip to Indio.

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Reviewed May 27, 2014

Bare bones. Cleanliness was an issue. Pool was dirty, cigarette butts outside our door. Our room was had stains on the chair and trash under the bed. Also our room was in a hallway which made it dark even with curtains open had to have lights on during the day felt like a cave.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Jaleh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indioman, Guest Relations Manager at Indio Super 8 and Suites, responded to this reviewResponded June 2, 2014

Hello Jaleh R,

I regret that we failed to meet your satisfaction during your stay with us. Allow us to address your concerns accordingly, please let us know of the date and room number you were accommodated as I will accelerate this matter for evaluation. I hope we could have another chance to make amends and offer you improved services in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Indio Super 8 and Suites

Address: 81753 US Highway 111, Indio, Greater Palm Springs, CA 92201-5414 (Formerly Super 8 Indio)
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indio
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 16 Hotels in Indio
Price Range: $65 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Indio Super 8 and Suites 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Super 8 & Suit Hotel with Free Breakfast: Juice, Beverage, Waffles, Muffins, Breads, Cereal etc. Free WIFI, free 135 TV Channels, Elevator, In roof Fridge and Microwave, Hair dryer, 24 Hours FD, Free Parking, Hotel has deluxe rooms and Suites: Deluxe rooms: Newly decorated with new furniture, refrigerator and Microwave. Suites: New Suites with kitchenette, balcony, fan, and many more amenities. Location: in the heart of the city in restaurant district, on desert main Hwy, Hwy 111. ... more   less 
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Also Known As:
Super 8 Indio Hotel Indio
Indio Super Eight
Indio Super 8
Super Eight Indio

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