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“Best place to stay in Indio”

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Best Western Date Tree Hotel
Ranked #1 of 16 Hotels in Indio
Certificate of Excellence
Mesa, Arizona
Level 4 Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best place to stay in Indio”
Reviewed November 12, 2013

This is where we choose to stay when we attend the square & round dance convention in Indio. Rooms are clean, comfortable and adequately sized. Staff is friendly and the breakfast is wonderful. We have already reserved for next year.

Room Tip: In building #1 the side facing the road will experience noise from the constant trains. Anywhere el...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, November 14, 2013
Charles W,

Your headline was succinct and salient: "Best Place to stay in Indio." What can we say: we vociferously agree with that description. Even more: our staff is truly driven to try and meet that expectation for each and every customer that visits our hotel.

Do we succeed every time? No. But one can be sure of this: we will NEVER stop in our efforts to be 100% in this regard. We know one thing with axiomatic certainty: there are many,many hotel choices in this valley--and we will do everything in our power to make the comforts, friendliness, and salubrious nature of the Best Western Date Tree stand out each and every time.

Put simply: we want this to be the hotel of choice each and every time someone visits Indio.

Glad you were here for this year's Square Dance Festival. It was another sold out hotel...and the folks for that event are truly amazing. We will look forward to seeing you back next year for some more dancing!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
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English first
San Diego, California
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2013 via mobile

The place isn't too bad. Nice big pool, however we were put in a room where the door didn't lock. It looked like someone my have attempted to break in at some point. Back parking lot lights also didn't work. Not sure if safety is of top priority for this hotel. :/

Stayed November 2013
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, November 12, 2013
Sharon M,

I am very sorry to hear about your issue with the lock on your door. I do hope you can call the hotel directly so we can see what room you were in. We have had our Maintenance Department check every room and have not been able to locate any lock issues with the room.


As for security: we have 24 hour staff at our hotel--and a full service 25 camera operation at the desk that is fully monitored. We take a great deal of pride in our hotel--and in the safety and security of each and every guest. And I am happy to report that we have NEVER hand any safety or security issues at the Best Western Date Tree.

I do hope you will give us another chance on your next trip out to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambria, California
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2013

This place exceeded our expectations in Oct & Nov after having back surgery in AZ! The only thing that was somewhat negative were the bathrooms were somewhat small, the showers needed updating. BUT, we had the dogs w us, and there was plenty of room for them to walk, the pool was wonderful, really big, good for laps. The AC worked great, and that's a big plus! The breakfast had so much to choose from, and the staff there and at the front desk were rated excellent by us. Thankyou all so much!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, November 12, 2013
Karen P,

Thank you taking the time to post your observations about the Best Western Date Tree Hotel. It really is our goal to satisfy each and every guest--and something that we strive for on a daily basis.

That said: we are not always 100% in that goal--we certainly will make it right if we drop the ball. And as for our bathrooms: that is our next big renovation project that will be undertaken in 2014. And we are very, very excited for the plans we in place for that. This year saw us putting in new carpet in the hallways, new pillow top mattresses, new 37 inch flat screen TV's, and new granite vanities in every bathroom.

So yes: we are always improving and updating our hotel--and that is something that never stops. So glad you enjoyed your stay--and we will look forward to having you back on your visit to Indio.
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Payson
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed November 11, 2013

This hotel is the best one in Indio, friendly staff, quality rooms, very good breakfast, clean rooms and the outside is very well kept up. When we go to Indio which is twice a year this is where we stay. Easy to get to off of I-10.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Fastfreddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, November 12, 2013
Fastfreddi,

You aren't related to Paul Newman in The Color of Money? Just kidding...but a vociferous thank you for expatiating your thoughts on Trip Advisor. It is comments such as these that help us to see what we are doing right--and how a clean hotel with superior customer service can make the difference.

We are glad you are loyal to the Best Western Date Tree Hotel. Even more: we are pleased that we have been able to exceed your expectations on your recent visits to our property. We will look forward to seeing you again on your next trip out to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 10, 2013

I stayed here with my family on our way to Disneyland. The staff was very friendly and helpful. We checked in late and got a friendly welcome. They had a good selection DVD's to borrow. The rooms are all interior corridors. The hotel is a little dated but very clean. Just fine for 1 night. The beds were comfortable, bathrooms were clean. The rooms have a good size mini fridge. There is a complimentary breakfast in the morning that is pretty good. Eggs, sausage, biscuits and gravy, coffee and juice. I will be staying here again on my next trip to California.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cbostwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2013 via mobile

We took a weekend road trip to Palm Springs and found an affordable room at the Best Western Olive Tree. The customer service, from Katie who took our last minute reservation to three different front desk agents was fabulous!! We felt so VIP and welcomed. They offer a great military family discount and have spacious rooms. We got the family suite which gave us an opportunity to get the kids to sleep in the back bedroom and then have a little quiet time to relax. They have free movie rentals, a good breakfast with variety and DVD players in the room. They also have a cold fridge in the room for kid treats. The property is neat and the beds are truly comfortable. We will be returning!!

Stayed November 2013
Helpful?
1 Thank SoCalBuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, November 5, 2013
Socalbuff,

First and foremost: thanks for taking time out of your busy day to post your comments about the Best Western Date Tree Hotel. You can be sure of this: everyone from our Owners to Management to the each employee are brought up to speed on each and every Trip Advisor review.

Put simply: we care. And even more: we want to be fully engaged on what the hotel is doing right--and take the appropriate actions when we fall short. (And yes--it can happen)

Your kind comments on Katie are greatly appreciated...and she is a true All-Star at our property. We have had her with us now for over 3 years--and we just hope to have her with us for another 30 years. And your comments about our service and the hotel itself are something that make us feel very proud--and will inspire us to keep on going after the most superlative customer service in the valley.

We will look forward to seeing you on your next trip out to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, California
Level 5 Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 4, 2013

The facility is very dated, definitely could use some TLC. Clean enough and the staff were very good, just the facility itself. Nicely located for off and on the freeway, but thought with the upgrades needed it was a little pricey.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, November 5, 2013
Charles K,

We are very sorry that your stay was just "Ok". We really do strive, and each and every day, to provide the highest level of customer service and a hotel experience that EXCEEDS your expectations.

And from your review...we obvious failed in that endeavor. And that does bother us. I would like to point out that we are constantly upgrading the property each and every year. This year saw us putting in Granite vanities in every guest room, new corridor carpet in every building, new pool furniture, new pillow top mattresses in all rooms, new guest room furniture in half the rooms, new 37 inch flat screen Televisions, and some new landscaping to our grounds.

So yes: we were hard at work improving the experience a guest will have at the Best Western Date Tree Hotel. And we have heard numerous compliments on what we have done. That said...we still much more work on our Capital Expenditures for the hotel. And we anticipate doing even more in 2014.

I do hope you will give the Best Western Date Tree another chance on your next trip out to Indio. In fact, please call and ask to speak to the General Manager and I will make sure to set up your next room and would love to meet with you and show you our plans for the future improvements at the property.

Again, thanks for taking the time to post your comments onto Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Date Tree Hotel

Property: Best Western Date Tree Hotel
Address: 81909 Indio Boulevard, Indio, Greater Palm Springs, CA 92201-2038
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Indio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Date Tree Hotel 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Indio
Indio Best Western

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