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“Fantastic, Friendly Service”

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Best Western Date Tree Hotel
Ranked #1 of 16 Hotels in Indio
Certificate of Excellence
Gilbert, Arizona, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic, Friendly Service”
Reviewed September 12, 2013

Although it is a bit hard to find the first time (you have to cross over Indio Blvd. and then double back), it is worth it. We stay here when we are heading to the coast or to visit family in California, and we do not want to drive all the way at once. The staff is marvelous, extremely helpful and friendly. They do all they can to accommodate requests. The rooms are being redecorated and are always spotless. The pool is fantastic - huge, open all the time, and separated from the rooms so there is no "pool noise" for people trying to sleep.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, September 15, 2013
Annette M,

Reading a review like yours has us want to bellow out one vociferous refrain: Thank you! You really did, and with succinct and salient clarity, sum up what we are trying to promulgate to each and every guest on a daily basis. That being: superior customer service that is genuine and full of alacrity; clean and spacious rooms that are constantly being upgraded and remodeled; and a grounds and pool area that are truly inviting.

While we are not the "newest" hotel in Indio....we feel we are without question the best hotel in Indio. No hesitation. No ambiguity. No pause. We take great pride in our staff and our rooms--and we are always improving and redecorating the hotel on a yearly basis. And this year saw us put in new carpet in all hallways, new wallpaper on all interior walls, new pillow-top beds, new pool furniture, and new granite vanities in all guest rooms. So yes: we do not sit still--and we will always be looking for ways to make the Best Western Date even more exciting and salubrious to our guests.

Thanks for sharing your thoughts on Trip Advisor--and we look forward to seeing you on your next trip through Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Zofingen, Switzerland
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 11, 2013

The staff is very friendly and helpful, breakfast is more than what we expected, rooms are clean and quiet (ask for a room towards the backyard), parking is free and lots of spaces available even for trucks - we would recommend this Hotel, if you are in the area.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niklaus_ammann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, September 12, 2013
Niklaus_ammann,

Just wanted to take moment and thank you for taking the time(and effort)to post your thoughts and observations about the Best Western Date Tree Hotel. It really is due to reviews such as these that help us to modify and fine tune our operations.

Bottom line: we want each and every guest to feel that we have exceeded all of their expectations. And we will be passing along your comments to all of our staff members. We hope the rest of your vacation went well--and we look forward to having you stay with us on your next trip to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 7, 2013 via mobile

We had amazing service and Randy was spot on when he checked us in. He was super personal and engaging. This property could easily get even better scores once they remodel. The carpet in our room was fraying and stained, the bathroom door was warped, and the mattress could use to be replaced. Overall this is a nice property despite these flaws. Breakfast was excellent and the room was Clean!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, September 8, 2013
jandx,

First and foremost: thanks for taking the time to post your review on Trip Advisor. We cannot stress how important this is for us--to see how we are doing in the minds of our customers. And your comments about Randy will be passed along to him. Randy is known for his customer service acumen and alacrity...and we are overflowing with customer comments praising his professionalism and effervescence.

That said: Randy never gets tired(nor do we)of hearing these sort of compliments.

As for the issue on remodeling: we have replaced all of our beds with new pillow top mattresses this summer--and are putting in new granite vanities in all our rooms this summer. We basically renovate every summer--and are never at rest in improving and updating our hotel. That said: I would really appreciate it you could call the hotel directly and speak to me on the issue with your specific rooms. We want to address this ASAP!

Once again, thanks for the review. And for letting us know what we are doing right--and what we dropped the ball on.

We do hope that we will see you on your next trip out to Indio.
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san francisco
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 7, 2013

Travelling by car from California to Texas in Aug/13, I stopped at this hotel at the end of a long day's ride. I stayed in an upgraded king room which was very clean, large, furnished nicely, and very comfortable. I was most thankful for such a comfortable bed and functioning air conditioner. The hot breakfast the next morning was a nice surprise - the food was good. When I first turned onto the property, I wondered what I had gotten myself into though. I could not see the hotel for all of the semi trucks that park at the front of the property. Once I got past them, I saw the front office and the hotel grounds, which are very well maintained. The pool looked inviting, too. It even had a chairlift to accommodate those with disabilities. The staff was friendly, courteous & helpful.

On my return trip in Sept/13, I stayed at this location again. There was a slight problem with my reservation which was made online and subsequently changed with the help of the agents at the 1-800 number. The manager was kind to make the necessary adjustments to ensure that I was a satisfied customer, even though he did not have too. I appreciated his willingness to make an exception, to smooth over the 1-800 number agent error.

I will definitely stay here again. The rooms were clean, large & comfortable. Unlike another reviewer, I did not feel unsafe at all.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank girliq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, September 8, 2013
Girliq,

Have to say, your succinct and cogent description of "great place to rest and rejuvenate" put a beaming smile on all of our faces. We really do think of the Best Western Date Tree as special and unique hotel in Indio. And your words could not have been more salient on what we are trying to achieve on a daily basis.

So yes: we really appreciate you taking time out of your busy day to post these thoughts and excogitations onto Trip Advisor. It really does help us to see where we are at--and to see what we are doing right--and even more--to see what we are still needing to improve.

Also glad to hear that we were able to solve any reservations issues that arose. Mistakes are bound to happen--but we really do want to ensure that we go above and beyond in correcting them and making every customer a satisfied one.

We do hope you will choose the Best Western Date Tree on your next trip to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
Reviewed September 2, 2013

Best breakfast ever, staff was awesome. Best western will be my first choice from now on. Great Value. The coffee was awesome, I never drink coffee when I travel. The staff at the front desk always had a smile, and answered all our questions (usually with a pre-made print) The grounds were beautiful, rooms were spacious and well furnished. I am now a big fan of Best Western. Just wait till you try their breakfast....the Best !!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, September 3, 2013
Jim O,

Anytime we see the word "best" in a headline we are happy. Wow: what a real pleasure to read your review--and to see that we exceeded your expectations. And yes: we have many compliments on our breakfast and the many varied options that we offer. We are always looking at ways to improve and fine tune our breakfast items--and especially due to the fact that this is the most important meal of the day.

We will be sharing your comments with our entire staff here at the Best Western Date Tree. And once again, glad that we were able to show you why our hotel has been ranked #1 in Trip Advisor for the past 6 years. We really do care!

Hope to see you again on your next trip out to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Helena, California
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 28, 2013

On our way to Arizona, we stopped one night at the Best Western motel. Very nice staff greeted us with water (it was hot 108). Although the place is a little outdated, the rooms were clean and comfortable. The pool area was nice and refreshing after a long drive. They offered free movie DVD's to check out at the front desk which we took advantage of. The room was very good value for what it was. They suggested some good options for dinner and breakfast was a classic buffet style with a variety of options.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patti_b50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, August 29, 2013
Patti_b50,

First and foremost: thanks for taking the time to post a review to Trip Advisor. We really appreciate the comments and the feedback--and we really do take what is said on these sites to help hone, fine tune, and improve the Best Western Date Tree Hotel.

Your comments on our staff are something that we hear routinely--and we are annually in the top 3% of all Best Western properties when it comes to customer satisfaction and the front desk surveys. And you can be sure of this: every member of the Best Western Date Tree--from management to maintenance--reads the Trip Advisor reviews on a daily basis.

I would also like to point out that we do Capital improvements on our property every year. And this year has already seen new pillow top mattresses, new carpet in all interior corridors, new wallpaper in all interior corridors, new 37 inch flat screen TV's, and new pool furniture. And as I type this, we are in the midst of installing new Granite vanities with new faucets in all of our guest rooms. So yes: we really never do stop when it comes to improving and updating our hotel.

Again, we are glad that you decided to visit the Best Western Date Tree on your most recent stay to Indio--and we do hope that we exceeded your expectations and that we will have you back on your next trip out our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2013

If you want good service and a remote location (that's close to everything) then this is the place for you. Great upgrade from Motel 6 or Super 8. We've been coming here for many years. The pool and spa are always clean and uncrowded. the breakfast has a good variety. Even though this is buffett style, the variety is great. The people will go out of their way to make sure your stay is great. The customers are generally older. THis means quiet. nice. This place has been our place of choice for the past 8 years.

Room Tip: We've always preferred the rooms at the front. We have never tried the rear units. Always quiet.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesus V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review, August 27, 2013
Gilbert V,

It really pleased us to read your review of the Best Western Date Tree. One of the things we recapitulate over and over again is that we want every guest to feel that they got a great value by staying at our hotel.

And your review made that point saliently--and succinctly--clear.

We really do believe that we are the best deal in Indio--from our genuinely caring staff, to our clean and comfortable rooms, to our large olympic pool, to our varied and satiating hot breakfast in the morning. We have many repeat customers that come back to us year in and year out--and they call this their gem in the desert. And you can be sure of this: it is our goal to get every new customer to the Best Western Date Tree to leave feeling that their expectations have been exceeded. And even more: to want to make us their destination whenever they are in Indio.

Thanks again for taking the time to write and post the review on Trip Advisor....and we hope to see you on your next trip to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Date Tree Hotel

Property: Best Western Date Tree Hotel
Address: 81909 Indio Boulevard, Indio, CA 92201-2038
Phone Number:
Location: United States > California > California Desert > Indio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Indio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Date Tree Hotel 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Indio
Indio Best Western

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