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“very nice place!” 4 of 5 stars
Review of BEST WESTERN Date Tree Hotel

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BEST WESTERN Date Tree Hotel
Ranked #1 of 15 Hotels in Indio
Certificate of Excellence
Novato, California, United States
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“very nice place!”
4 of 5 stars Reviewed March 26, 2013

I was very pleased with my stay here. 1st of all the staff were very welcoming, pleasant, and professional on check-in and every time I asked for their help. The hotel room was very clean and comfortable. They have an awesome very large heated pool and a huge jacuzzi to soak in that's open 24 hrs. You can check out dvd's too (free of charge) at the front desk. They also were very helpful in recommending a unique and tasty nearby hole in-the-wall restaurant to eat at. The complimentary breakfast was okay but plain.
The hotel is a bit retro in style, but all in all a very nice place to stay. I found their rates to be very inexpensive for such a nice place. I was coming back thru Indio a few days later and stayed there again and will stay there any time I go thru that way!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tyler T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, March 27, 2013
Tyler T,

What can we say: your review was a big hit at our Employee meeting today. We have one simple goal here at the Best Western Date Tree: providing superior customer service--and TRULY making the guests feel at home. And yes: reading a review like the one you posted makes us feel like we are on the right track.

Are we perfect? Not by a longshot. But we really do, and deep down, believe that we can make each and every guest a loyal and repeat customer to the Best Western Date Tree. And we take a great deal of pride in the "retro" vibe that you mentioned in the review. It really does set us apart...and take us away from the standard cookie-cutter hotels that are out there.

We look forward to seeing you on your next visit out to Indio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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844 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Manhattan Beach, California
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 23, 2013

I have stayed at this hotel every March for the past five years. I have always had a wonderful experience. I stay during the Indian Wells tennis tournament. The manager always has the tennis draw printed up for the guests first thing in the morning, and always supplies a local newspaper to go with it. Breakfast hours start early, which fits my plans, since I like to get to the tennis venue early. The rooms are always clean and the atmosphere is pleasant and quiet. I always have a great time when I am there.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach, California
Level Contributor
3 reviews
5 of 5 stars Reviewed March 18, 2013

Stayed during BNP Tennis Tournament and was very pleased. The front desk staff (Jacob and General Manager - Aaron) were so friendly and helpful. The complimentary breakfast was incredible - a huge variety of choices - pancakes, waffles, bagels, pastries, oatmeal, eggs, sausage, bacon, juice, yogurt, fruit, and more! Free DVD movies available for the rooms. Absolutely great deal for the price. We're coming back.

Room Tip: We stayed in the suite. HUGE! Worth the price.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ManhattanBch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, March 19, 2013
Manhattan Beach,

Glad to hear we have another happy guest that stayed with us for the BNP Tennis Event. We absolutely love that event--and the thrill and excitement that the two weeks of world class tennis brings to our valley.

Even more: we love the guests that come and stay with us for that period. We had some perfect weather this year--and some truly great matches ensued this year. As for your comments: have passed these along to our entire staff. And Jacob was very, very pleased to be recognized in your post.

And make no mistake: it is comments such as yours that truly motivate us--and inspire us even further in our daily pursuit of superior customer service. Again...glad your enjoyed the BNP Tennis--and we will look forward to having you back in 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 17, 2013

Stayed here again for the Indian Wells Tennis Tournament and can not say enough good about this hotel..The front desk gentlemen were most helpful. Our room --very clean Maid service was very accommodating great breakfast . Will be back next year.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 596tennislovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, March 18, 2013
596tennislovers,

A realy joy to come in and read your review this morning--and especially after the hectic two weeks of the BNP Tennis Event. We are glad you found the Best Western Date Tree...and have been coming back the last few years.

As for the Tennis: we feel quite proud of how we take care of the guests that are here for the two week event and of the proximity of our hotel to the tournament. But being close to the tennis is just one factor...our biggest factor is--and always will be--our customer service. You can be close. You can be newer. You can have more amenities.

But the bottom line is the bottom line: nothing makes a statement like customer service. And to read your review promulgating these salient points on our service is something that we are striving to promulgate everyday to our guests.

We look forward to having you on your next staty--and to having you back for 2014 BNP Tennis Event.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 14, 2013

We were looking for a halfway stop from Phoenix. This hotel was clean, up-to-date and very comfortable. I would choose an interior facing room because of regular train traffic, although the air conditioner is able to block most of it.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
Helpful?
Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indio CA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 12, 2013

As I get ready to depart after my 2 month stay for work I must let say again how wonderful ALL the staff from the Guest Relations, Maintenance, House Keeping and of course the manager Aaron have gone above and beyond to make sure ALL of my needs and requests are met.
I can't thank Esmerelda, Jacob, Jessica, Tori, Jasmine, Martha( head housekeeper) and Mariana, who takes care of my room, enough !
I love my home away from home in the winter here at the Date Tree ! Esmerelda does an incredible job with all the details of making sure I'm taken care of and comfortable.
I work long hours! and I leave early in the morning. Crystal and Katie are always cheerful and helpful early in the morning as I depart at 5:45am and Jeff and Peter tend to everything needed to make sure everything is set and working properly in the room.
I thank all of them and suggest this Desert Oasis for anyone wanting a happy stay at a well run hotel for any event here in the Coachella Valley.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Katie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review, March 15, 2013
Katie F,

Wow: over 2 months at the Best Western Date Tree! What can we say: it was like we had family staying with us. (And the kind of family members we like.) Your kind comments and observations have been passed along to our entire staff.

And make no mistake: our whole ethos at the Best Western Date Tree is to provide the sort of service that makes you feel like family--and to truly strive to provide the best possible hotel experience. Are we 100% on this--and always perfect? Put succinctly: no. However, and most importantly, we truly do want to be. And if we in any way do miss the mark on any issue, we will make it right.

As for your stay: so very glad you choose the Best Western Date Tree on your 2 month working stay with us. And we certainly hope to see out here the next time you decide to visit Indio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, California, Usa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 12, 2013

This is our favorite hotel to stay on our travels to Baja. The beds are very comfortable, the staff is alway helpful and friendly and we really enjoy the breakfast in the morning. Best value all around!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Date Tree Hotel

Property: BEST WESTERN Date Tree Hotel
Address: 81909 Indio Blvd, Indio, CA 92201-2038
Phone Number:
Location: United States > California > California Desert > Indio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Indio
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Date Tree Hotel 2*
Number of rooms: 117
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Also Known As:
Best Western Indio
Indio Best Western

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