I booked my room on-line two weeks prior to staying there. I went to special offers and entered the date I was interested in. There was a First Fantasy code that popped up and I checked room availability under that code. (First Fantasy gives you $20 in slot credit and $20 in restaurant credit.) I booked my room. When I went to check in - I was not given either credit. The front desk told me that the promotional offer must not have been available when I booked my room (2 weeks prior to checking in) but my brother, who booked his room by phone four days before we went, was given the slot and restaurant credits!!!! The front desk did not budge on this. Too bad for me. I called the manager after I went home and checked on-line to confirm what I did and she did not have an explanation why I did not get the promotion.
This is the third time I have stayed at Fantasy Springs and booked on-line the past two times and never had a problem. If I ever decide to go there again (Aqua Caliente and Morongo are close by - maybe time to try them) I will make my reservations by phone. Very disappointing experience.
- Official Description (provided by the hotel):
- Located in the beautiful Palm Springs area, Fantasy Springs Resort Casino offers all you need for a fun-filled getaway or complete destination vacation. Whether your fantasy includes luxurious hotel rooms, exciting Vegas-style gambling options, fabulous dining, world-class entertainment, golf or poolside lounging, you’ll find it all here. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, Cancelon, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Fantasy Springs Resort Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fantasy Springs Hotel Indio