An entire late Saturday afternoon and evening wasted waiting for hotel personnel to fix a broken a/c which was a necessity on that 122 degree day. The maintenance person came once to swap the a/c unit which ended up also not functioning and never came back. We kept being told he was busy.
I went to the front desk and asked for another room and the on duty manager (Joseph) said there were no other rooms available. When I told him that was not good enough and demanded they do something he said to hold on and went into the offices behind the front desk and never returned. After figuring he wasn't coming back I asked another staff member to ask Joseph to call my room and I returned to my girlfriend who looked like she had been sitting in a sauna all day. After receiving no call from Joseph, I returned to the front desk. When Joseph saw me coming, he promptly went back into the offices again and wouldn't come out. Needless to say, we booked another hotel, packed our things and left never to return.
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- Also Known As:
- Indian Wells Hotel Indian Wells