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“A Weekend Escape”

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Miramonte Indian Wells Resort & Spa
Ranked #3 of 4 Hotels in Indian Wells
GreenLeadersSilver level
1 review
“A Weekend Escape”
Reviewed May 8, 2013

I've enjoyed staying here in the past, but this time I didn't get the room I requested. The clerk kindly rectified with a few perks. This is a lovely resort for quick get aways. Its spa is great for unwinding, and restaurant is superb.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramonteResort, Manager at Miramonte Indian Wells Resort & Spa, responded to this review, May 10, 2013
Thank you for taking the time to share the experiences during your recent visit to the Miramonte. I have passed your kind words on to our team. We look forward to welcoming you back on your next visit to Indian Wells. Grazie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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English first
Maumee, Ohio
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 7, 2013

We spent five days at the Miramonte Resort for an industry group annual meeting in early May. Staff was warm and welcoming (even remembering lunch requests from the previous day). Meeting rooms were adequately prepared and temps adjusted when the rooms were too cold.
The food was exceptional and the grounds serene and beautifully attended.

Room Tip: We stayed in the back of the property in the Piedmont building, away from the big pool -- quiet and...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linda321721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramonteResort, Manager at Miramonte Indian Wells Resort & Spa, responded to this review, May 10, 2013
Thank you for taking the time to share the experiences during your recent visit to the Miramonte. I have passed your kind words on to our Front Office team. We look forward to welcoming you back on your next visit to Indian Wells. Grazie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perrysburg, Ohio
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013

Stayed there as this hotel hosted a conference that I attended. While the rooms were dated, and there was a slight musty smell the first day in the hallway, the rooms were clean, comfortable and well maintained. The grounds were impeccable and the food served in conjunction with the conference was first rate. I would go back to this hotel in a heartbeat.

And they are affiliated with a GREAT golf course.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 811MarcG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow, United Kingdom
Level Contributor
539 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed May 4, 2013 via mobile

I spent 3 nights at this hotel on a corporate event. Sadly I had to complain to 3 different duty managers. My toilet broke 3 days in a row, the service in the restaurant was rude and I had to send back my cold dinner and finally I found a cockroach in my bath. The duty managers were very apologetic and certainly acknowledged that this was not appropriate service for a 4/5 star hotel. The hotel feels like it is "of an age." It is in need of an update, particularly the rooms and the patterned carpets. The hotel has a nice 25m pool. Sadly not one to put on the "would be lovely to come back with the family" list.

Stayed April 2013, traveled on business
Helpful?
Thank tanagogo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramonteResort, Manager at Miramonte Indian Wells Resort & Spa, responded to this review, May 10, 2013
Thank you for taking the time to let us know about your recent stay. I apologize that the experience did not live up to your expectations. We strive for perfection throughout all areas of the resort and your comments regarding our service and product are very disappointing. Our hope is that you will give us a chance to redeem ourselves on your next visit to Indian Wells. Again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, CAD
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 26, 2013

We stayed for 6 nights April 17-22nd and were impressed with the polite and attentive staff (especially the pool side service staff, Melissa and Donovan were great). The rooms are a bit dated but spacious and comfortable. The grounds were well maintained and quite beautiful. I recommend staying at the Miramonte!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMDcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Mirage, California
Level Contributor
149 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 21, 2013 via mobile

A very desirable location for brunch lunch but management needs to invest some time in "communication 101" for the wait staff. On a reasonably quite Sunday, one had to get up and ask for a wait staff member to take an order. The entrée was well prepared but after delivery the wait staff team member disappeared. Upon discovering she had gone on break we were advised that another team member had been assigned to our table. After meal completion and time to read the Times front to back be appeared and asked if we needed anything!
In a restaurant/resort the emphasis is generally on service and in that area, this establishment is in need of a refresher course that the team members should be required to attend.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiramonteResort, Manager at Miramonte Indian Wells Resort & Spa, responded to this review, May 10, 2013
Thank you for taking the time to let us know about your recent stay. I apologize that the experience in restaurant did not live up to your expectations. We strive for perfection in all areas of the resort and your comments regarding our service are very disappointing. Our hope is that you will give us a chance to redeem ourselves on your next visit to Indian Wells. Again, thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemet, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

My husband and I received the stay as a birthday gift from my son, Philip Lacombe and his fiance, Tracy Dietlin, owners and publishers of CVWeekly. We attended their First Annual Award Show and First Anniversary Party, and were happy to hear that the resort earned some first place recognition from the voting public. The room was lovely, and since I am completing a degree online I was happy for the wi-fi! Everything was beautiful and I would stay again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura Hunt L, Manager at Miramonte Indian Wells Resort & Spa, responded to this review, May 23, 2013
We are so glad that you enjoyed your birthday visit with us! We are delighted to be supported by the publishers and readers of CV Weekly. We look forward to welcoming you back to Miramonte on your next stay in Indian Wells. Good luck with your online coursework!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Miramonte Indian Wells Resort & Spa

Property: Miramonte Indian Wells Resort & Spa
Address: 45000 Indian Wells Ln, Indian Wells, CA 92210-8790
Phone Number:
Location: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miramonte Indian Wells Resort & Spa 4*
Number of rooms: 215
Official Description (provided by the hotel):
Located in Indian Wells, 15 miles from Palm Springs, the Miramonte Resort & Spa features relaxing dining options, a world-class day spa and nearby championship golf courses. The resort also features three swimming pools, a fitness center and a host of convenient amenities to put you at ease. The hotel joined the Curio Collection by Hilton in December 2016 and participates in the Hilton HHonors program. ... more   less 
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Also Known As:
Miramonte Resort And Spa
Miramonte Hotel Indian Wells
Miramonte Resort Indian Wells

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