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“Unique Service”

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Renaissance Indian Wells Resort & Spa
Ranked #2 of 4 Hotels in Indian Wells
Bainbridge Island, Washington
Level Contributor
404 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
“Unique Service”
Reviewed April 1, 2014

Retired world traveler who has been fortunate to stay in many five star resorts. The Renaissance is a nice resort with a typical swimming pool and bar service. The rooms are above average and the lobby and entrance is warm and inviting. This review is written more about the service of one person more than the hotel itself. Normally, I don't write reviews on service. Either it's good or mediocre and in most cases you get what you pay for. Rarely do you find someone in the service industry who loves what he is doing and is great at it. At the Renaissance, Anthony who is the bartender at the swimming pool bar fits the tab. I am not a social butterfly or someone who spends a lot of time at a swimming pool bar. On our first day, we noticed that the bar was filled with people and there was a lot of laughter. We joined in on the fun and it all emanated from this unique and colorful man. Anthony is a walking comedian who can't stop telling jokes. He has a self depreciating humor that is very disarming. The amazing thing about Anthony is that he loves his work. We spent four days at the Renaisance and was amazed to see that Anthony always had a high energy level and never changed. If you stay at the hotel, spend a few moments at the swimming pool bar and get to know this amazing man. Trust me, it will be worth your time.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (332)
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Scottsdale, Arizona
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 31, 2014

The property has absolutely lovely pools and guest areas. The staff is also very nice and helpful.

The interior however once you get into the rooms is a little dated. The room is reminiscent of a time past. Large in size with a spacious bathroom.

While we slept very well here I don't think for the price we will stay here again.

Room Tip: Be cautious of a pool view room during Spring Training
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeoAZ85251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, April 2, 2014
Thank you for your kind words about our pools and public spaces and our team We appreciate it very much. We're sorry to hear that our guest rooms didn't hit the mark for you. You are correct in that the design is in fact reminiscent of the mid-century modern design that is so celebrated in our Valley. We are glad to hear that you slept well and do hope you will reconsider and stay with us again. We would love to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Cerrito, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 31, 2014 via mobile

Great service. Excellent staff!! Always friendly, smiling...asking about our stay. The staff is what kicked up my experience...from remembering me, and willing to chat n advise me where to roam, eat at or just relax. Accommodations and view were amazing, but staff did it for me. p.s. eat the sushi at GLO in bar area...perfect!

Stayed March 2014, traveled on business
Helpful?
Thank Mariko E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, April 2, 2014
You made our day! Thank you for your kind words. We are so proud of our team and will share your comments with them. Please come back and see us again one day soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 29, 2014

Stayed at the Esmeralda during the Indian Wells Tennis Tournament. Lots of tennis players in hotel. Hotel was very good, with good service and adequate facilities. Convenient to restaurants and golf courses.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wlgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 27, 2014

The drama free report is:
Staff – very nice and welcoming. Everyone was friendly and asked how they could help.
Facilities are fine to good. Nothing blew me away but there wasn’t anything to complain about either. The fitness room was fine. The pools are pretty, but shallow – I think 4.5 feet at the deepest. Don’t plan on swimming laps. There isn’t much else there – a shop or two.
Food: I only had some conference food and bar food so I can’t really comment on the food. I assume the restaurants serve better food than the conference food.
Room: my room was also fine. Clean, big, had everything you’d expect but nothing more. My room faced the main entrance that could be loud at times but no big deal. I was able to sleep with the balcony door open and hear the water fountain. That was nice. On the flip side, I am glad I didn’t get one of the rooms that faces the inside of the hotel. The conference folks down on the main level get loud. I was one of them - sorry.
I didn’t golf. Looked like a gorgeous course. I didn’t see the tennis courts, I think there are two.

Room Tip: Rooms facing the golf course.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DACWDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astoria oregon
Level Contributor
1,690 reviews
287 hotel reviews
common_n_hotel_reviews_1bd8 718 helpful votes
Reviewed March 23, 2014

Same as when we stayed here
Years ago. Relaxing pool areas nice enough restaurants, better in areas of close proximity as one gets to know the area and reads the reviews.
Kicker is no refrigerator but a bar that disallows use for personal use.
Anyone say ghetto?
Such a shame to see nice places want to go in competition with motel 6.
This place will never change so
a change of resort will be refreshing.
No more returns.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Journeyman644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 23, 2014

We couldn't find anything suitable in Palm Springs for our weekend away and ended up in the Esmeralda in Indian Wells - we didn't regret it.
Beautiful, holiday style resort. Excellent location and great facilities. We all made use of the really large swimming pool and hot tubs, played tennis and relaxed.
Copious buffet breakfast, great value for money. We paid extra for our spacious and elegant corner rooms overlooking the golf course - excellent. Dined one evening in the Sirocco Italian restaurant and opted for the $65 set menu which was delicious.

Stayed December 2013, traveled with family
Helpful?
Thank JandB_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Indian Wells Resort & Spa

Property: Renaissance Indian Wells Resort & Spa
Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Phone Number:
Location: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
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Also Known As:
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Renaissance Indian Wells
Indian Wells Renaissance

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