Upon arriving we were greeted to a very friendly front desk staff that told us our room was ready. That was a pleasant surprise because generally if you arrive before check in time @ a hotel you can expect to wait. Our room was nice on the 5th floor overlooking the 18th hole & the beautiful mountains but that's pretty much where it stops there. The room was really dirty but we didn't complain bc we didn't want to move & possibly lose our great view. Bathroom doors around handles were black, mold in the corner of the tub & so much dust around the refrigerator it looked like it was taking a life of its own! Whenever we called to front desk it would ring for a very long time before anyone would pickup. In the fitness center locker rooms there were no robes, slippers, no combs, razors or lotions & limited towels. When you're taking a steam, sauna or hot tub you would expect to have these items available. Pool service was very slow to the point we left the property to get lunch. Overall a beautiful property that has been very neglected in service & cleanliness.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Orbitz, Hotels.com, Travelocity, Priceline, Hotwire, Cancelon, TripOnline SA, HotelQuickly, Evoline ltd and getaroom.com so you can book your Renaissance Indian Wells Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Esmeralda Resort And Spa
- Renaissance Indian Wells
- Indian Wells Renaissance