We were asked to go back by rooms director after a lacklustre performance by hotel last Christmas,New year.So we went back with a promise of getting it right,couldnt be further from the truth,we booked for 17 nights,room make up was always late despite complaining,always something missing like coffee or water or towels,asked for extra armchair and got a chaise longe,when told they bought a hard backed chair,this continued right through our stay.So we told management this is our last visit,will find another hotel that trys harder next year.
Agreat pity relly as swe have made friends with a lot of the very nice staff there.Marriott neewd to get up to seed at this resort it is very lacklustre for supposedly a four star resort.
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- Also Known As:
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Esmeralda Resort And Spa
- Renaissance Indian Wells
- Indian Wells Renaissance