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Renaissance Indian Wells Resort & Spa
Ranked #2 of 4 Hotels in Indian Wells
Reviewed September 14, 2012

We hosted a conference here for several hundred this summer. The rooms were large and clean. The staff, especially Jennifer, our conference planner, was gracious and hospitable. Even though they were remodeling some rooms, they made sure our guests were accommodated on other floors and not distracted.
The restaurant food is amazing - especially the breakfast buffets! The lay-out of the property is perfect for families.

  • Stayed: July 2012, traveled on business
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Thank 51176RobertF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded September 17, 2012

We so enjoyed having your group on property and are delighted to hear your attendees had a wonderful time. We will pass on your lovely comments to Jennifer and know she will appreciate them very much.

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751 - 757 of 1,247 reviews

Reviewed September 5, 2012

Spent just one night here on a business trip but it was a pleasant stay. The room was quite
large, clean and with comfortable bed. This resort has a very nice pool area and bar. The
only compliant was slow service in lobby bar, waiting quite a long time just for a dessert item.
Valet and front desk service was excellent. Good location not far from El Paseo.

  • Stayed: August 2012, traveled on business
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1  Thank DMHappyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012 via mobile

This hotel offers comfortable luxury that is both couple and family friendly. The rooms have moden furnishings and decor. We stayed in a standard king and had ample space to do work or relax, the bathroom was a great size with double vanities. The staff were friendly. Special cudo's to the valet's who made sure to have our car ready, cooled and windows cleaned. Amenities were great. Everything you need to have a comfortable, relaxing stay in sunny Indian wells.

  • Stayed: September 2012
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Thank Alwayzaladyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012

As a loyal Marriott Rewards Gold member, we try to stay committed to the Marriott properties. We booked an Anniversary trip to this location as we have done in the past. Unfortunately, it did not stand up to its past history. During our stay in August, they were experiencing Air Conditioning issues, the entire hotel was hot and humid. Our room faced the pool with the morning sunrise that baked our room. Our room temp was never below 81 degrees. I made a few calls to the front deks to only be told that there was nothing that could be done and the engineers were working on it. Not pleased with the Customer Service agent who acted irritated that I even had a complaint. Needeless to say, we had to cut our Anniversary short by checking out early because it was just too hot. (108 that weekend). Pretty sad when you find more comfort in your vehicle A/C than your Hotel. Disappointing Anniversary trip.

  • Stayed: August 2012, traveled as a couple
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3  Thank Dana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded September 10, 2012

We apologize for the temperature discomfort that you experienced during your stay and assure you that this was rectified. We take great pride in providing outstanding customer service and it disappoints us that we did not exceed your expectations when you reported the issue to us. As a valued customer, we hope you will consider a return visit.

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Reviewed September 4, 2012

This hotel was very nice. Way better than my spouse & I had expected. The hotel had 5 star amenities & with priceline we paid a 4 star price. Our room was clean, pretty good size & a big bathroom area. We got a full size patio with our room. The view was of the entrance of the hotel, but it was still a pretty nice view of the mountains. Service was good in the hotel, though the service at the pool was on the slow side. We ordered most of our drinks at the bar & enjoyed the bartenders & their quick service.

Only complaint was that we left our iPad in our hotel room when we checked out. Once we got home, we realized the iPad was missing & called the hotel. After a few hour run-a-around & strange stories about the housekeeper for our room being on break, then we were told she may have gone home for the day, then housekeeping wasn't sure which housekeeper cleaned our room, our iPad finally surfaced. Not sure exactly what happened, but we were glad to drive an hour back to the hotel to retrieve our iPad. Lesson for this trip......don't leave anything of value in your room!!!!

We did enjoy the hotel & we will go back. Hopefully the protocol for housekeeping gets straightened out. If the hotel has a dishonest employee, then I hope they get reprimanded.

  • Stayed: September 2012, traveled with friends
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Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this reviewResponded September 10, 2012

We appreciate your comments very much and are so glad that your missing item was retrieved. We are however, disappointed that you received confusing information regarding the location of your IPad. The safety and security of our guests and their belongings is paramount and we will review this with our staff to ensure speedy accountability for items left behind.

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Reviewed September 4, 2012

We loved the pool and the spa services were outstanding. The rooms were very nice. Bathrooms updated. Given the size of the pool, they might consider a seperate "kids" section, since its difficult to wade without running into pool toys and diving children.

Room Tip: Ask for a golf course view to avoid pool noise
See more room tips
  • Stayed: September 2012, traveled as a couple
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Thank notloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

I was not sure was to expect before arriving to the Hotel on Friday night. It was the long weekend and I was prepared for the worse. WOW....since the moment we arrived to the moment we left the Hotel, the service was spectacular, the rooms were made on time. The room had a new fresh look to it, with new furniture and bathrooms. The service at the pool was exceptional, with plenty of personnel. They gave the kids inflated beach balls. We ordered several items from the pool area menu and I was surprise of the presentation,taste and reasonable prices of all the dishes ordered.
Love the place and what management did to it. You find small details all over the property, creating very relaxing surrondings.

  • Stayed: August 2012, traveled with family
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Thank The_Qban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44400 Indian Wells Ln, Indian Wells, Greater Palm Springs, CA 92210 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Phone Number:
Location: United States > California > California Desert > Greater Palm Springs > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range: $221 - $767 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Official Description (provided by the hotel):
Discover the natural beauty of Indian Wells, California from Renaissance Indian Wells Resort & Spa. Our sophisticated hotel resort is a restful sanctuary set agains the backdrop of the beautiful Coachella Valley. ... more   less 
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Also Known As:
Renaissance Esmeralda Hotel Indian Wells
Renaissance Esmeralda Resort And Spa
Renaissance Indian Wells
Indian Wells Renaissance

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