This hotel was very nice. Way better than my spouse & I had expected. The hotel had 5 star amenities & with priceline we paid a 4 star price. Our room was clean, pretty good size & a big bathroom area. We got a full size patio with our room. The view was of the entrance of the hotel, but it was still a pretty nice view of the mountains. Service was good in the hotel, though the service at the pool was on the slow side. We ordered most of our drinks at the bar & enjoyed the bartenders & their quick service.
Only complaint was that we left our iPad in our hotel room when we checked out. Once we got home, we realized the iPad was missing & called the hotel. After a few hour run-a-around & strange stories about the housekeeper for our room being on break, then we were told she may have gone home for the day, then housekeeping wasn't sure which housekeeper cleaned our room, our iPad finally surfaced. Not sure exactly what happened, but we were glad to drive an hour back to the hotel to retrieve our iPad. Lesson for this trip......don't leave anything of value in your room!!!!
We did enjoy the hotel & we will go back. Hopefully the protocol for housekeeping gets straightened out. If the hotel has a dishonest employee, then I hope they get reprimanded.
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- Also Known As:
- Renaissance Esmeralda Resort And Spa
- Renaissance Esmeralda Hotel Indian Wells
- Renaissance Indian Wells
- Indian Wells Renaissance