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“Better than expected”

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Renaissance Indian Wells Resort & Spa
Ranked #2 of 4 Hotels in Indian Wells
Certificate of Excellence
Highland, California
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Better than expected”
Reviewed September 4, 2012

This hotel was very nice. Way better than my spouse & I had expected. The hotel had 5 star amenities & with priceline we paid a 4 star price. Our room was clean, pretty good size & a big bathroom area. We got a full size patio with our room. The view was of the entrance of the hotel, but it was still a pretty nice view of the mountains. Service was good in the hotel, though the service at the pool was on the slow side. We ordered most of our drinks at the bar & enjoyed the bartenders & their quick service.

Only complaint was that we left our iPad in our hotel room when we checked out. Once we got home, we realized the iPad was missing & called the hotel. After a few hour run-a-around & strange stories about the housekeeper for our room being on break, then we were told she may have gone home for the day, then housekeeping wasn't sure which housekeeper cleaned our room, our iPad finally surfaced. Not sure exactly what happened, but we were glad to drive an hour back to the hotel to retrieve our iPad. Lesson for this trip......don't leave anything of value in your room!!!!

We did enjoy the hotel & we will go back. Hopefully the protocol for housekeeping gets straightened out. If the hotel has a dishonest employee, then I hope they get reprimanded.

  • Stayed September 2012, traveled with friends
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Helpful?
Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, September 10, 2012
We appreciate your comments very much and are so glad that your missing item was retrieved. We are however, disappointed that you received confusing information regarding the location of your IPad. The safety and security of our guests and their belongings is paramount and we will review this with our staff to ensure speedy accountability for items left behind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (330)
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Pleasanton
Level Contributor
137 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 4, 2012

We loved the pool and the spa services were outstanding. The rooms were very nice. Bathrooms updated. Given the size of the pool, they might consider a seperate "kids" section, since its difficult to wade without running into pool toys and diving children.

Room Tip: Ask for a golf course view to avoid pool noise
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  • Stayed September 2012, traveled as a couple
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Helpful?
Thank notloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tustin, California
Level Contributor
142 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 3, 2012

I was not sure was to expect before arriving to the Hotel on Friday night. It was the long weekend and I was prepared for the worse. WOW....since the moment we arrived to the moment we left the Hotel, the service was spectacular, the rooms were made on time. The room had a new fresh look to it, with new furniture and bathrooms. The service at the pool was exceptional, with plenty of personnel. They gave the kids inflated beach balls. We ordered several items from the pool area menu and I was surprise of the presentation,taste and reasonable prices of all the dishes ordered.
Love the place and what management did to it. You find small details all over the property, creating very relaxing surrondings.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Nicelio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 3, 2012

My husband, myself, and my nine year old daughter stayed here on Labor Day weekend. We were pleasantly greeted and promptly checked in to our room early even though check in wasnt until 4PM (It was 12:40). This was our first time here and were happily suprised by the cleanliness and modern decor. The room was spcious and we had a view of the golf course. The linens and towels were of very nice quality. The pool was busy but not uncomfortable even though it was a holiday weekend. At night my daughter and I swam after dinner and the pool was nearly empty.
Our reservation included a delicious breakfast at Cava restaurant which was excellent and the poolside service was impeccable as well. This is probably one of the best hotels I have ever been to even surpassing the Westin's service. We will definitely be back.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank LUVMEXCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2012

Excellent location with a large pool. The family had a wonderful time. The heat is expected but the pool and amenities are outstanding. The location is also traffic free and full of excellent choices for dining. If you want a break from the Los Angeles traffic and business, this is the getaway for you. The drive is not very far and is very scenic. Also, the golf is amazing, but only in the early morning and late evening hours as the temperatures are very high during the summer.

Room Tip: Get a room overlooking the golf course. I love photography and the night view of the mountain range...
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  • Stayed July 2012, traveled with family
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Helpful?
1 Thank tadingle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solana Beach, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2012 via mobile

Nicest stay I've ever experienced. Beautiful place. Comfortable beds. Pleasant staff. Free wifi. Awesome pool. Everything you need for a gym. Will definitely be returning in the future. Great rate. Awesome place for a vacation even in the hot weather.

  • Stayed August 2012
    • Value
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Helpful?
Thank Tyler D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, August 27, 2012
We so appreciate your wonderful comments and hope we see you back soon. You made our day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 25, 2012

We stay here almost every summer with our 3 children. The hotel is awesome especially with the room remodel and the interior remodel almost complete. Pool is large and. The service at the pool and front desk was not quite up to par this trip. We are Marriott Rewards Gold level members and the front desk was not aware that we are rewarded with free internet. Pool service was nonexistent or spotty at best which is not the norm. We were there a Sunday-Tuesday and just because it wasn't as busy as the weekends is not an excuse for lack of service. This is the first time they have had a drop in service and we always stay during the non-busy time. Hopefully they will refurbish the pool at some point. It is starting to show its age and was not as well maintained as it usually is. There was sand in both jacuzzis and the normal vacuuming of the sand overnight in the large pool did not seem to have occurred as it does in the past. Kids activities were bragged about by the front desk and pointed out on the calendar of events we were handed, yet never occurred.

Room Tip: All the rooms are great and large in size, for our family of 5, a Corner room fits our family and a...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cakseevers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceEsmeralda, General Manager at Renaissance Indian Wells Resort & Spa, responded to this review, August 27, 2012
Thank you for your loyal patronage and we are so delighted to hear that you enjoyed our new guest rooms. Please accept our apology that the pool experience was not stellar and we assure you that your concerns have been addressed. Looking forward to seeing you back next summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Indian Wells Resort & Spa

Property: Renaissance Indian Wells Resort & Spa
Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Phone Number:
Location: United States > California > California Desert > Indian Wells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Indian Wells
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Reservation Options:
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Also Known As:
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Renaissance Indian Wells
Indian Wells Renaissance

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