My tennis family has stayed here three times because of it's proximity to Indian Wells Tennis Garden. That said, every time we've been there, there have been serious problems. We once had a room that was horrible and the reservation desk openly told us they put us in the "worst room in the hotel." Shocking. Then a waiter was VERY rude to us for room service. Housekeeping refused to replenish some toiletries that we needed on a different stay. There is more, but suffice to say, I have never booked a stay that was trouble free, let alone pleasant. Also, since we are a tennis family, we have been told within the tennis community that the top tennis pros refuse to stay at this hotel when they come to the Indian Wells tournament. If you see a top tennis player one year, it's a guarantee you will not see them at this hotel again the next year. It always feels like a gamble when we make a reservation. Will this stay be different? We will give them one more try for the 2013 tournament, and then if nothing has improved we shall stay somewhere else next year.
- Official Description (provided by the hotel):
- Hyatt Regency Indian Wells Resort & Spa is a renowned Indian Wells resort situated on a 45-acre desert oasis. We offer delightful Indian Wells, California resort activities to occupy your days of leisure in whatever way pleases you the most. ... more less
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- Also Known As:
- Hyatt Grand Champions Resort, Villas Hotel Indian Wells
- Hyatt Indian Wells
- Indian Wells Hyatt