A disappointment turned right side up!
Upon entrance to our room, I was appalled at the awful smell- a mixture of a toilet plumping issue and vomit it seemed - do not stay in 1250. HOWEVER, I called the front desk and they took care of getting us a new room immediately. We had new keys delivered to our new room down the hall within minutes. The following day we received an apology card with a box of candy and complimentary self parking.
Other than that the resort was great. They have running/walking trails, live entertainment in the main bar almost every night, the spa was perfect and their menu had a variety of food and the food was good.
The only suggest I have, is if you are in need of a Starbucks fix- or a good fresh cup of coffee- go to an actual Starbucks location, not to the Coffee Shop in the lobby. They have a Starbucks sign, so I assumed the Vanilla Latte I ordered was going to be made with Starbucks espresso, however, the Latte tasted almost like old coffee and was not what I am use to having when I need a my caffeine!
- Official Description (provided by the hotel):
- Hyatt Regency Indian Wells Resort & Spa is a renowned Indian Wells resort situated on a 45-acre desert oasis. We offer delightful Indian Wells, California resort activities to occupy your days of leisure in whatever way pleases you the most. ... more less
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- Also Known As:
- Hyatt Grand Champions Resort, Villas Hotel Indian Wells
- Hyatt Indian Wells
- Indian Wells Hyatt