My husband and I have stayed at this hotel no less than six times in the past seven years. We have always had a Regency Club suite on the concierge level (4th floor) with a king-sized bed and a full ocean view.
During that time, there have been some changes. As an example: I used to love the toiletries they provided; i.e., shampoo, conditioner, etc. The hand lotion smelled like eucalyptus; it was fabulous! They now provide what I consider to be inferior products: The shampoo did not lather well. The conditioner was so poor that I used an entire bottle the first day, and most of a bottle the second day! (My hair isn't long.) The hand lotion had no fragrance whatsoever, definitely not eucalyptus, and is not especially thick. The shower gel / body wash barely lathered; I had to continue to add shower gel to my mesh sponge. The gel would lather less than one full leg, then would require more gel.
The valet parking fee has changed, as well. When we started coming here in 2006, valet parking was $20 a day. It then went up to $25 day, then $31. It is now $34/day.
Speaking of fees, the resort fee is $25/day. The resort fee is fine for families who use the Disneyland shuttle; we don't. (I'd rather have a root canal than go to Disneyland.) The resort fee is fine if you use the fitness center. We don't. Because there are no "adults only" pools, we don't use the swimming pools. We have "dumb phones," do not text, do not carry I-products or a laptop with us, so we don't avail ourselves of the free wi-fi or other technical goodies. The only benefits we derive from the "resort fee" are free water and an in-room safe. However, we already get free water and soft drinks from the Regency Club by virtue of being in a Regency Club suite -- which has an in-room safe. So we derive absolutely no benefit from the resort fee. For these reasons, I stopped at the Front Desk mid-stay and asked Victoria to waive the resort fee. She agreed to do so "this time" as a customer courtesy, which I appreciate, but emphasized that this is a one-time only waiver.
Let's talk about restaurant choices and prices:
Assuming you don't count the pizza joint or the two pool-side "grills," which I don't, there are only two restaurant choices for "sit down" dining: Pete's Sunset Grill and The Californian.
The name of the surf-themed bar changed from "Pete Mallory's" to "Pete's Sunset Grill." Service there was phenomenal; better than on any of our previous visits. (Shout out to Evie and Dominick, et al.) The Tortilla Soup is exceptionally good, and unique.
We had planned to have dinner in the Californian at last once but found the dinner menu to be very limited. Also, we just didn't see anything that piqued our appetites. As an example, one of the entrees was served with pureed peas. Pureed peas? Isn't that baby food? Why oh why puree the peas?
I would not, however, leave without at least one breakfast in the Californian because they make the best Eggs Benedict EVER. They are perfect, every time. The Chef makes the Hollandaise sauce fresh each morning. Price? Breakfast for two this morning was $68. (Eggs Benedict, an omelette, a bowl of berries, one coffee, one iced tea, two OJs.)
We had breakfast in the Regency Club twice and relied on its offering of hors d'ouvres for dinner one evening. So how was the Regency Club? Breakfast and hors d'ouvres were both good. It wouldn't hurt, though, to step up the service a notch or two. We recently stayed at a Marriott in Panama City, Panama. The attendants would offer to refill my coffee cup, replenish our water, bring us more juice, always calling us by name. They would bus our dirty dishes in between trips to the buffet. Then they would offer to get us "more." (More fruit or more cereal, whatever.) Kick it up a notch.
What about hotel service? As always, service was excellent. The Doorman was always present and always pleasant. I can't complain about the service from the parking Valets, Bellmen, Front Desk or Housekeeping.
It seems that there is a "water slide park" for the kids; that's great. There is also an entire beach and ocean across the street which is packed with families; also great. The Hyatt's pools are also inundated with children. I respectfully suggest designating one pool for adults only, thereby offering a swimming option for ALL of your guests, including those who don't want to sunbathe and swim with children.
Sleep comfort: When we were shown to our room, the room was very cold -- which I love. I can't stand to be overly warm. However, I was too warm in bed, making sleep difficult. I got out of bed and started to turn down the thermostat, but it was already at 68 degrees. (I sleep with the thermostat set to 70 degrees at home.) Over the next two days I realized that everywhere in the room is very cool EXCEPT the bed. Apparently the vents are not close enough or aimed toward the bed, making that the one warm spot in the suite.
In summary, there is a lot to recommend this Hyatt: The hotel grounds are lovely; the location is awesome -- directly across from the ocean; the hotel itself is very nice. But it's getting to be very expensive to stay here. Considering the limited food choices, the fact that the pools are swarming with children, and the toiletries are inferior, I can no longer recommend this property as enthusiastically as I used to.
- Official Description (provided by the hotel):
- Located in a community also known as "Surf City, USA", the resort offers easy access via a pedestrian walkway to eight miles of wide beaches where waves crash and surfers reign. The magnificent Andalusian architecture, reminiscent of Spain's southern coast, and lush landscaping combine to create a sense of casual elegance and your own private seaside retreat. All rooms have private terraces, and most feature stunning views of the Pacific. Five different dining restaurants,a grocery store, a full service spa and salon and two pools and several hot tubs on the property. ... more less
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- Also Known As:
- Hyatt Regency Huntington Beach Hotel Huntington Beach
- Hyatt Regency Huntington Beach Resort And Spa