I visited the Hawks Nest Bar & Grill in the Sno Ka Wah Casino last week, to enjoy a promotional offer for a free entree. I arrived at the Hawks Nest, and looked around for a hostess or someone who could tell me what was going on. I hovered at the entry for quite a while, maybe 10 minutes, and nobody took any notice of me. Finally I interrupted the cashier and said "Excuse me, could you please tell me if I should wait to be seated, or just take a seat?" "You have to pay first." she said coldly, and waved to the back of the long line that had formed while I was waiting. Locals seemed to know what to do, but there were no signs and no interested people to tell you if you were new to the restaurant. It was more like a fast food joint than a restaurant, since you paid, then were given a plastic number to take to your table. There was a drink station, but I didn't know if I should get my own or try and get a server. When my meal arrived, the steak was decent, and the baked potato was good. The salad was a handful of iceberg lettuce mix from a bag, and came with no dressing. I had to wave down a server person to get some dressing. It wasn't clear to me who my server was, since various people brought the food, the dressing, and took away my plate. There was a tip jar by the cashier's station, and I wasn't sure if I was expected to tip her, or tip my server (whoever that was.) All in all, a disorganized, unclear system, and very mediocre food. A few signs telling you what to do, and a pleasant, attentive attitude towards the customers would go a long way towards improving the quality of the experience. Now I know somewhat how their bizarre system works, but I'm not willing to waste my time going back. It must be a joint intended for locals only.