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“Best place to stay in the area.”

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Hampton Inn & Suites Highland
Ranked #1 of 2 Hotels in Highland
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Best place to stay in the area.”
4 of 5 bubbles Reviewed February 27, 2013 via mobile

We stayed at the Hampton Inn while attending a concert at the nearby casino.
Great location near freeway and restaurants. Go to the Mexican Resturant across the parking lot, great food!

What we really enjoyed was the 24 hour hotel shuttle. Front desk was very helpful. Rooms were nice, housekeeping was very nice as well. We will stay here for future visits!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Signsofthejoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonHighland, Manager at Hampton Inn & Suites Highland, responded to this review, February 28, 2013
Good morning,

Thank you so much for taking the time to write about your experience with us. We are so glad you had such a pleasant time here and were able to experience Mi Cocina restaurant!

We look forward to having you with us again soon!

Sincerely,
Deena Imamura
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Peterborough
Level Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed February 20, 2013

Stayed here after going to Big Bear . Lovely big rooms . All you need and a vey comfortable bed. wifi was ace too Complimentary breakfast , coffee, cereal , waffles etc was a a pleasant surprise we had not expected. Nice to grab some food and go or have a bit of a leisurely bite. Good location with a sports bar opposite. Nice food and some live music on weekends. Nothing rowdy just a pleasant crowd. Loved the whole 2 days we stayed. Hope not to many people find out about it on the way up or down from Big Bear

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesBond0007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonHighland, Manager at Hampton Inn & Suites Highland, responded to this review, February 28, 2013
Good morning,

Thank you so much for taking the time to write about your experience. We're so glad you enjoyed our rooms and complimentary breakfast!

We look forward to having you here again soon!

Sincerely,
Deena Imamura
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 13, 2013

We were just there for the week end. A funeral for a family member. The family from all over stayed there. I shared a room with my teen age grandaughter. Our only problem was a paper coffee cup on the floor very visable between the bed and night stand. It was never picked up. Still there when we checked out. Also I left a used coffee cup on the desk each day and when we checked out they were both still there. Not too crazy about the breakfast. The scrambled eggs tasted terrible and the link sausage was very dry. We were at breakfast at 7:30AM. The pattys the next day much better. Rest of breakfast was fine. I thought I should tell the desk about the cups so the next tennant didn't have to deal with it. They were very co-operative. I'm sure they seen to it they were picked up.

Room Tip: We had the freeway below us and never had a problem with the noise. They are large rooms so I woul...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leona D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonHighland, Manager at Hampton Inn & Suites Highland, responded to this review, February 28, 2013
Good morning,

Thank you for taking the time to review your experience with us. We appreciate your feedback and apologize for the paper cup that was in your room at check-in. I appreciate you notifying the front desk so we can rectify the issues.

We are so glad you stayed with us, we hope to see you back at our property soon!

Sincerely,
Deena Imamura
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victorville, California
Level Contributor
106 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

We were a late arrival, but check in was easy and plesant. Being a Hilton Honors Member we were immediatly upgraded to a suite. The room was of very good size. Bed, TV, amenities, and bath were all great. One thing to give Hilton Chain credit for is the fact that they have not shrunk the size of the towels as others have done. Breakfast area was of good size and food was plentifull and good.

This hotel is at a good location for a trip to Big Bear, and also close to indian casino. As a matter of fact the casion offers free shuttle service from the hotel along with discounts at the casino and a discount on your next stay at this hotel. Hotel is also close to the 210 freeway for easy access to the LA area.

All in all a great stay.

Room Tip: Very little road noise in any of the rooms.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jere J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonHighland, Manager at Hampton Inn & Suites Highland, responded to this review, February 28, 2013
Hello,

Thank you so much for taking the time to write about your experience with us. We are so glad you had a wonderful stay and that we had the availability to upgrade you as a valued Hilton Honors member. We are also excited that you enjoyed our room and our breakfast! We really do appreciate the feedback.

Hopefully we will see you back at our property soon!

Sincerely,
Deena Imamura
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
149 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed January 27, 2013

Stayed for 5 nights as we attended a debate tournament. The staff were friendly and the rooms clean. Requests for towels and pillows were responded too rapidly, and the breakfast was decent. We have stayed at this property once before, and will stay here again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizziebill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino Hills, California
Level Contributor
7 reviews
6 hotel reviews
4 of 5 bubbles Reviewed January 7, 2013

Stayed here with the family for one night since we were going to head up to Big Bear. Booked the King suite which was very large for my wife and I, and our two young children. We did have an issue with the fact that the there was only 1 pillow and blanket for the sofa bed, so we called the front desk for more. I was upset what I was told that they may not have anymore; but in the end, we were brought one extra pillow and blanket.

Additionally, the free hot breakfast in the morning was pretty bad with some type of imitation scramble eggs, days old fruit and stale cereal. The only bright side was the fresh waffles that my son had a blast making.

I would stay at this hotel again since the room was large, clean and the hotel is right at the foot of the mountain, but I would make sure to bring something to eat for breakfast.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moq44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 4, 2013

Due to my recent experience with this hotel, I will not be booking any future hotels with any Hampton Inn. The staff is very cold and unprofessional. We pre-booked a room in advance, but ran into a problem where we could not keep our reservation. I was not asking for a refund, simply a credit to stay at the hotel another time availability permitting. The hotel employee I spoke with o the phone didn't care about our issue and kept repeating that they already charged my card and can't do anything for me. He showed no care towards our needs whatsoever.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonHighland, General Manager at Hampton Inn & Suites Highland, responded to this review, January 14, 2013
I am contacting you today regarding your recent survey and let me start off by apologizing for any issues that happened during your stay. I expect nothing less then perfect customer satisfaction from our team, yet it seems we fell short during your stay. We have fully refunded your stay and please accept this as our way of fixing the situation and I ask that you join us again in the near future and allow us an opportunity to "WOW" you.

Please contact me directly for your future stay. My email addressis :Catrinea.Houston@hilton.com

I want to apologize again and hope you allow us another chance in the future. I look forward to hearing from you.


Sincerely,

Catrinea Houston
General Manager
Hampton Inn & Suites @ San Manuel Village
Catrinea.Houston@hilton.com
909-862-8000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Highland

Property: Hampton Inn & Suites Highland
Address: 27959 Highland Ave, Highland, CA 92346-2767 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
Phone Number:
Location: United States > California > Highland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Highland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Highland 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn & Suites at San Manuel Village is located off the I-330 and Highland Ave. Just minutes from San Manuel Indian Bingo & Casino and has a 24hr Complimentary Shuttle to the Casino. Plus we are just minutes from downtown San Bernardino, just minutes from all “Major” Corporations located in San Bernardino, Redlands, Fontana, and Upland. Also just 25 minutes from Big Bear Mountain, Snow Summit Ski Resorts and Ontario International Airport.We have two great resturants located in our Village; Sports Watch Bar & Grill & Mi Cocina.. ... more   less 
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Also Known As:
Hampton Inn & Suites - Highland,Ca @ San Manuel Village Hotel Highland
Hampton Inn And Suites - Highland,Ca @ San Manuel Village

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