We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place to Stay Customer service wonderful!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hampton Inn & Suites Highland
Ranked #1 of 2 Hotels in Highland
Certificate of Excellence
Los Angeles, California
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Place to Stay Customer service wonderful!”
Reviewed January 29, 2012

Our stay here was perfect. Staff wonderful, room comfortable and very clean. We stayed Friday night came in late and were treated amazing. Night guard after helping me with room then brought us toothpaste (we forgot to pack). Desk was great am and pm. Breakfast nice and everyone helpful. Did not find the rooms noisy at all. For the price and a Hampton Inn I would definitely stay next time we are in the area.

Room Tip: if you are a very light sleeper maybe ask for a courtyard room.
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank y2k1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

539 reviews from our community

Traveler rating
    270
    145
    55
    33
    36
See reviews for
191
189
20
89
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Santa Barbara, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 19, 2012

I am from the Santa Barbara County area and traveled here for a youth soccer tournament.
Upside to the hotel, for any traveling soccer parents...only 5 mins away from soccer complex!

At intial check in, all was fine..fast..and I was checked in by good staff.
Smooth evening no noise complaints, room was nice a roomy, beds were nice and soft.

The following morning on the other hand was a disaster!
I left something in my room, from the business was asked to be transfered to my room where my mother still was. The front desk agent did not hang up the phone correctly and went on to discuss with his coworker how his was "so tired due to a long sleepless evening of shacking up with a guest staying in the hotel" I was so surprised to hear such a thing! I informed him that he did not transfer the call correctly and I overheard the whole converstion, in return I got a chuckle and no apology...I think it was safe to assume his coworker at the time was a superior to him as she was wearing slacks and a black blazer, well she went on to call me "the guest" pretty much a liar and said I heard wrong...please keep in mind the hotel was mainly occupied by youth soccer players! I am hoping the General Manager or better yet the owner reads these reviews!
Your 100% guarantee would have been in order there...

Breakfast was great in quality, besides the fact of an overbearing pushy breakfast host.

Although close to where I will soon regularly visit, I would never stay here again...simply due to horrible customer service.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SBSCSoccerMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
2 reviews
Reviewed December 31, 2011

You can hear everything in this hotel...the neighbors snoring, talking, their T.V., guests walking in the hall...breakfast is a great idea but staff doesn't keep stocked...and only one waffle maker makes for very long wait if hotel is busy. Road traffic loud...they give you ear plugs...that's a clue.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chp8129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 13, 2011

San Bernardino is lacking in comfortable nice hotels, and so this hotel has filled an important need in the valley. It is a new hotel, and therefore in very excellent condition. Beds are comfortable, and I find the staff to be helpful and courteous. Parking can be tight, but I am always able to find some. There are two new restaurants across the lot, a sport bar and a Mexican restaurant that are very tasty. Easy freeway access. Good breakfast provided

Room Tip: Rooms on parking lot side a bit quieter.
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galanty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2011

I have never before been embarrassed by a Hilton hotel employee! We chose to come here because it is affiliated with the San Manuel Band of Mission Indians casino and stayed two nights over Thanksgiving, November 24-26. This was our second stay at this property.

On Saturday, November 26, 2011 as I was waiting in a long breakfast line employee Rosa B. came up to me and asked if "I was a guest?" implying that I wasn't and that I was stealing food!!! I am 56 years old, with a very good job and wear nice clothes. I am completely mystified as to why she asked me this question, I did not hear or see her ask anyone else this question. I was stunned and mortified.

I went to the front desk and asked to speak to the manager but was told she was off for the holiday weekend and no one else was in charge. Although I told the desk clerk about my concern she did not offer to take my name and number so the manager could contact me during the week. On Monday, November 28, 2011, I called the hotel to speak to the manager and was told she was out again so I left a detailed message asking her to return my call to discuss my concerns. It is now Thursday night, December 1, 2011 and the manager has yet to call me.

I reported this awful situation to the Hilton Honors program of which I am a member and to the tribal administrative offices but apparently they can do nothing to improve the manager's behavior. So be forewarned this property cares nothing for good customer service and you, too, could be embarrassed by Rosa B.. While we like Hampton Inns & Suites we won't ever be going back to this property or San Manuel Band of Mission Indians casino.

Room Tip: Stay way from this hotel!
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RiversideJoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gardnerville, nv
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 27, 2011

I stayed here for business for 36 nights. The staff was always attentive and appeared to enjoy their job. Breakfast always included a fresh fruit salad. The whole hotel was very clean, the cleaning crew was obviously interested in real clean rather than surface clean (scrubbing floor grout on hands and knees no less, dust behind curtains). The hotel catered to my every need, which include quiet, stressfree lodging. The casino is 2 miles away with a shuttle, keeping the hotel peaceful.The hotel management must foster a pleasant work environent otherwise it would have shown in the month I was there. I will choose this hotel if I need to be back in the area.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank totineke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Bernardino, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 14, 2011

I have been a guest at the Hampton Inn during an extended (2 month) stay last year while my home was being repaired. When it was time to make reservations for my family and wedding party last month, I thought first of the Hampton Inn. Ms. Parra, the Director of Sales at the Hampton Inn provided outstanding professional assistance in making reservations for our family and friends who attended our wedding the weekend of October 22, 2011.

They all expressed their complete satisfaction with the staff, their accommodations, and the food. There is nothing to compare with it in this area.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Highland
6.1 mi away
Homewood Suites by Hilton San Bernardino
6.1 mi away
Hampton Inn & Suites San Bernardino
5.0 mi away
Ayres Hotel Redlands
Ayres Hotel Redlands
#1 of 9 in Redlands
916 reviews
Show Prices
Show Prices
Show Prices
6.6 mi away
Hilton Garden Inn San Bernardino
Hilton Garden Inn San Bernardino
#4 of 32 in San Bernardino
548 reviews
4.8 mi away
Country Inn & Suites By Carlson, San Bernardino (Redlands)
7.9 mi away
Saddleback Inn
Saddleback Inn
#2 of 3 in Lake Arrowhead
133 reviews
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites Highland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Highland

Property: Hampton Inn & Suites Highland
Address: 27959 Highland Ave, Highland, CA 92346-2767 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
Phone Number:
Location: United States > California > Highland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Highland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Highland 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn & Suites at San Manuel Village is located off the I-330 and Highland Ave. Just minutes from San Manuel Indian Bingo & Casino and has a 24hr Complimentary Shuttle to the Casino. Plus we are just minutes from downtown San Bernardino, just minutes from all “Major” Corporations located in San Bernardino, Redlands, Fontana, and Upland. Also just 25 minutes from Big Bear Mountain, Snow Summit Ski Resorts and Ontario International Airport.We have two great resturants located in our Village; Sports Watch Bar & Grill & Mi Cocina.. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your Hampton Inn & Suites Highland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites - Highland,Ca @ San Manuel Village
Hampton Inn & Suites - Highland,Ca @ San Manuel Village Hotel Highland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing