As a business traveler I am always looking for ways to save money but still get lots of value. I booked at SpringHill for two reasons: 1. Wanted to stay with Marriott branding because of my ranking within its system and 2. Springhill offered free hot breakfast.
SpringHill appears to be the bottom end of the Marriott chain. Upon arrival it felt more like the newer Motel 6 (indoor type) than the usual Marriott. Checking in was fairly fast but as this was my first time staying at a SpringHill there were a few surprises such as no distinction for ranking level within the Marriott system even for Platinum members, you have to sign a page long legal document (never experienced this before at any Marriott) regarding the rules and regulations of that Hotel and finally the welcoming staff appeared to be VERY LAX in the approach to their facility (sign posted at the front desk stating sorry for the delay, front desk staff are elsewhere in the facility). Also worth noting (to my surprise):
I told them I would not be using any additional amenities, therefore do not hold the extra $40/day on my card. I was told; "The $40/day is a SECURITY DEPOSIT, and is NOT OPTIONAL!" Again this really gave the feel of a Motel 6!!!!! And that they preferred customers to use a Debit Card rather than a Credit Card! Both of these were MOST SURPRISING for me. I insisted on using a credit card and they STILL did their best to try and convenience me to use the Debit Card instead. NO GO, I still used the credit card!
Once checked in, I drove my car to the back (east side) parking area and found lots of room. I was staying on the 1st floor, far end of the hall. This was perfect for entering/exiting without having to go to the front of the hotel. There were two issues which were minor, although take heed they could have been major if I was at the hotel during heavy traffic season and/or hot weather days. The exit doors are extremely heavy and slam shut. The noise can be very disturbing but I stayed during a slow period. Also, there is a very loud air conditioner on all the time at the end of the hallway. First time I ever experienced this. The noise was loud and could be heard inside the room. The air being on was surprising because the weather outside was consistently around 40 'F.
The hotel pool was not open because the staff stated the roof over the pool was bad and needed to be repaired. I remember reading about this in other comments but was surprised it was not being worked on. No excuse was given for this. Hotel staff did state when pushed that the pool at the Courtyard was open for SpringHill guests.
Business center was one VERY, VERY slow obnoxious computer with a 15" screen. You also needed to be a very tall (from the waist up) user because the screen/keyboard were up on a counter type protrusion from the wall and the chair was far too low with no ability to raise the seat. After repeatedly complaining about the computer speed and the fact that both the keyboard keys and computer seemed to have sticking problems, the staff finally stated; "oh, you can always use the business center at the Courtyard next door." I did and it was great!
The rooms are generous in size and comfortable. The beds/mattresses are absolutely the best!!! I slept very well. In addition you have both feather and foam pillows to chose from and if you need extra bedding one call brings anything you want. Sheets are not soft but also not too rough. Room was clean as was the bathroom and daily cleaning service was also good. The room has a small minor wall separating the bedroom from living space for the TV, work table and small kitchen area. Kitchen area ONLY consisted of microwave, small refrigerator, coffee maker with 3 mugs and sink. No other items were there! There was a two seat sofa-bed too, but if you opened it, you could not enter/exit the room without climbing over it. Also the air/heater has a very large vent within 12 inches of the sofa-bed which is VERY noisy and can cause a mildly light sleeping to not sleep! Windows were large and allowed lots of light to come in but you can only open them (even on the 1st floor) two inches. Also it is worth mentioning, there is a VERY small 20" LCD flat screen TV in the Living area and a 32" older non-digital TV in the Bedroom area. TV's worked very well and appeared to be cable.
I stayed 4 days/3 nights with no other issues good or bad. On the last day I asked for a late check out and was told regardless of your status, everyone who asks can get a one hour delay in check out, 1 pm instead of 12 noon. Check-out was automatic.
On the second day one of the staff told me; all guest staying here can use any of the facilities at the Courtyard that they want including the Bistro (mini, pre-prepared food bar).
As for location, this hotel has excellent on/off fwy capability with an extreme range of chain eating facilities within 3 miles including a brand new Golden Corral. Use Bing Map to search rather than Google maps (not updated!). This area appears to have been built within the last 5 years and offers any and all chain stores you can think of!!!
Hope this helps anyone going to this facility.
- Official Description (provided by the hotel):
- The SpringHill Suites by Marriott in Hesperia, California preserves the spirit of hospitality and history of the American West. Conveniently located off I-15, we are convenient to Apple Valley, Victorville Mall, Factory Outlet Center, Big Bear Ski Resort, Wrightwood Ski resort, Silver Wood Lake, Edwards Air Force Base, Las Vegas and Ontario. Whether your purpose is business or pleasure, we provide all the amenities important for today's travelers. Enjoy our spacious and stylish two room guest suites, featuring: a large sitting area, well lit work place, 19" LCD cable TV in the living room and 32" TV in the bedroom, high speed internet, two telephones, voicemail, coffee makers, microwave oven, mini-fridge, hairdryer, and iron/ironing board. To further enhance your stay, we provide a complimentary deluxe breakfast, free local calls, fax/copy service, business center, fitness center and heated indoor pool/whirlpool. ... more less
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- Also Known As:
- Springhill Suites By Marriott Hesperia, Ca Hotel Hesperia
- Hesperia Marriott