I love this toms, I actually grew up with Tam's burger which is directly down the street. But toms is closer to my home. I use to like coming to this toms but for the last 2 months or so they have been really rude and do not pay attention to what u exactly order. They are saying "Yes", like they are listening but somewhere along the line of communication they are cutting off what you are saying so I have found my self over 3 x which this has done it for me getting a complete wrong order. The food is great but I will spend the time to drive a little further for courtesy and a correct order I don't plan my time to sit behind a car then sit at the window an additional 15 mins after I have sat for almost 30 mins to begin with. Im not looking for fast food or I'd go to jack n the box. I just want it right the 1st time is that so hard.