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Holiday inn Express & Suites Hesperia
Ranked #4 of 9 Hotels in Hesperia
Certificate of Excellence
Carpinteria, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Smoky”
1 of 5 bubbles Reviewed April 1, 2010

If you're counting on a smoke-free environment, this hotel is NOT the one.

Our room smelled like a pack-a-day smoker had been there for a year immediately before our arrival. When questioned about the "smoke free policy", I was told "oh yes, we caught someone smoking and kicked them out".

They then said they would clean the carpets after we left, and gee, it's too bad they don't have any air purifiers on site. They also could not put us in another suite because no other suites were available.

For this I got a measly $20 off my two-room king suite accommodations for ONE of the two nights my family was there.

Add to this that many times one could smell fresh cigarette smoke in the hallways of this hotel. Staff seemed 'mildly interested' when this was reported but did nothing about it. After all, they don't have any means to deal with such an event!


I would not advise anyone who needs a smoke-free atmosphere to stay at this location.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeraGram93013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    14
    6
    10
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Santa Barbara
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 16, 2010

We expected just a Holiday Inn Express, nice and predictable. This hotel, in Hesperia for heaven's sake, was way more than we expected. Indoor heated pool and spa (my teen-agers were so excited), big nice rooms, big breakfast room and it seemed to us more food than usual. It's only about 20 minutes from Mountain High so we'll stay there again for sure. Much nicer than expected.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank judyr460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NARBOROUGH
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed July 9, 2009

We stayed for one night during our trip to the States.

We are really impressed with the Holiday Inn Express group in the States. The rooms are a good size with a sofa. There were some places to eat nearby and the breakfast buffet was good with food being re-stocked.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NARBOROUGH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 22, 2009

The bathroom smelled terrible. Like decaying cabbage or similar.
The internet was fast, but I had to go to the front desk to request a cable (no wireless). Very clean and comfortable aside from the bathroom.

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dj245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
4 reviews
4 of 5 bubbles Reviewed February 1, 2009

Great night stay. Very clean, looks like it was recently remodeled. Comfy bed, good pilows and towels. Staff was nice despite it being a very busy weekend. The free breakfast was average.

  • Liked — Clean!
  • Disliked — Location
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peepfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed March 15, 2008

This hotel has incredibly thin walls. When I first checked in and closed the door to my room, I could hear someone else's television so clearly that I could tell which show they were watching. I called the front desk and asked if I could be moved to another room, and the front desk person happily complied. Everything seemed fine until I woke up at midnight to the sound of small children running up and down the hallway and slamming a door shut over and over again in the room next to mine. I called the front desk to complain, and again the staff was polite and apologetic. They apparently called the people next door (I heard their phone ring through the wall), and things were quiet again until their TV woke me up at 7:00 in the morning.

I agree with other reviewers that the room was clean, the linen fresh and the beds comfortable, but clearly corners were cut when this hotel was built. Aside from the paper-thin walls, there are no ventilation fans in the bathroom, and each queen "suite" I saw was merely a longer room with a couch tucked in between the beds and the bathroom. If you stay here, don't bother to upgrade from the queen room to the queen suite, bring earplugs so you can stay asleep at night, and visit the breakfast with low expectations. There is an IHOP and an In N' Out nearby if you want something more tasty.

  • Liked — This is a strange thing to comment about, but their hand lotion smells lovely. I still have a tube of it in my purse.
  • Disliked — The noise.
  • Stayed March 2007, traveled with family
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MataKari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississippi
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed December 16, 2007

I spent five days here and it was great. The room was nice and large. Very clean and everything worked great. The wired Internet was much faster and better than the wireless at other hotels.
The only downside was breakfast.

The eggs were either cardboard or rubber...not sure which. One day that bacon was served it was prepared five pieces at a time for a room full of people. There must have been something "special" about that bacon.

After trying the breakfast for two days, it was worth the effort to go across the street to IHOP and pay $8.00.

I don't think the breakfast problems are all this Holiday Inn. The entire Express line of hotels needs to understand that we would like some VARIETY in foods.

But I am more interested in the bed and the room than the "free" food, so I would come back.

I would give the hotel five stars and the breakfast zero stars.

Stayed December 2007
Helpful?
1 Thank Stop_At_Red_Lights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday inn Express & Suites Hesperia

Property: Holiday inn Express & Suites Hesperia
Address: 9750 KeyPointe Ave, Hesperia, CA 92345
Phone Number:
Location: United States > California > Hesperia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Hesperia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday inn Express & Suites Hesperia 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
San Bernardino County Fair May 9th - 17th. While in town visit Route 66 Museum. Stay Smart at Holiday Inn Express Hotel & Suites Hesperia/Victorville, CA, located just off the I-15 exiting Main Street in the High Desert, minutes away from the towns of Big Bear, Apple Valley, Adelanto, Victorville and Southern California Logistics Airport (formerly George Air Force Base), the hub of distribution. The Holiday Inn Express Hotel & Suites Hesperia/Victorville, CA is a non-smoking, AAA Three Diamond and FEMA approved safe interior corridor hotel. 24-hour business center with high-speed DSL and Wi-Fi wireless Internet access is available in public areas. Our front desk is staffed 24-hours with friendly, professional staff to assist you. The Holiday Inn Express Hotel & Suites, Hesperia is committed to providing accessible facilities under the Americans with Disabilities Act. Area attractions: San Bernardino County Fair Grounds, Route 66 Museum, Maverick Stadium, Huck Finn Jubilee, Glen Helen Pavilion, Competitive Edge Racing, Green Tree Golf Course, Cal Earth Institute, Hesperia Lake, Big Bear, Lake Arrowhead, and Mt. High are all right here. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Hesperia
Holiday Inn Express Hesperia
Holiday Inn Hesperia
Hesperia Holiday Inn

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