Let me first begin by saying I do not like this area (the high desert) & I've never stayed at a hotel here, but I found myself in a position where I had to get a room here for two nights. It was great trepidation that I booked a hotel & I figured that the Courtyard by Marriott would be the least of the area evils.
We were greated by a friendly front desk agent who explained the hotel ammenities. We were given an early check in & I have to say I was pleasantly surprised to see that the room was clean, the bathroom was large, well laid out & clean. In the room, there was a small refrigerator & a coffee maker (the coffee wasn't the best. There is coffee in the business center, & they brew Starbucks coffee in the little cafe area in the lobby & there is a Starbucks around the corner as well...of course).
There is also a little "store" in the lobby where you can get beverages, single serving cereal bowls, snacks, etc. There is no charge for parking, though I wouldn't expect there to be in this area.
There is a single washing machine & dryer in a "guest laundry room" for $1 each, should the need arise.
The bathroom door in the room was strange. It was a very large, industrial sized door that opened out & didn't stay open if you wanted to talk to your travel companion while getting ready. It was the only odd part of the room layout that made navigation a little difficult, but no major issue, really.
The sheets & towels were not high quality, but they were clean & just fine.
Disappointing: Our second night of the stay, we returned, exhausted, to our room after a very long day looking forward to showers only to find that the room had not been cleaned. When we called the front desk, we were told there was no one on staff at this hour (around 10:30 pm) & we would have to go down to the front desk to pick up some towels. Seeing as how room cleaning is one of the key amenities for which you pay, I was extremely disappointed for this inconvenience. We hadn't the time at check out to speak with a manager, so we are writing a letter to Marriott regarding the experience.
Overall, this hotel would've been a pleasant surprise in a town from which I was not expecting much, if it were not for the lack of housekeeping services. (This is why I am only giving an "average" to cleanliness...but it was a clean hotel)
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- Also Known As:
- Courtyard By Marriott San Bernardino Hesperia Hotel Hesperia
- Courtyard San Bernardino Hesperia