I booked a 3 day weekend on the travelodge website about two months prior to our trip. Two weeks before the trip due to conflicts with work I called to cancel one night of the trip- the staff at the hotel quoted a much higher price to stay 2 of the 3 nights & cancel one night. When I asked for rationale or more information I was told to call the corporate number & told the manager would be sick all week. When I called the corporate number I was informed that the hotel controls the price and they could not help me. So, I called the hotel back again today, and was told I should "deal with it online," and that the manager is in a meeting. I asked if I could leave my number for the manager to call me, and the man at the front desk told me that I should call back later. Probably the WORST customer service I have ever experienced!
- Official Description (provided by the hotel):
- Travelodge - Healdsburg, CA. Centrally located value lodging features a superb location and comfortable accommodations in the heart of the wine country. Guests enjoy cycle tours, golfing, wine tasting and more. ... more less
- Reservation Options:
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- Also Known As:
- Travelodge Healdsburg
- Travel Lodge Healdsburg
- Healdsburg Travelodge
- Healdsburg Travel Lodge