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Reviewed October 2, 2013

We were visiting a nephew and wife who both work in wineries in the area. We stayed two nights at the Best Western on Dry Creek Rd. in Healdsburg. It is right off the highway, therefore handy. However it is also right next to a very busy road heading into Healdsburg. The windows are all single pane and the obvious lack of any kind of insulation made this the noisiest room we've ever stayed in. It was harvest season so that added more traffic, with carts being hauled by about 5 a.m. But a tractor trailer was parked beneath our window on the road and all manner of trucks and cars went by incessantly. The room was pretty basic, plugs being hard to find, the AC blew right onto the bed, and breakfast was nothing to rave about. We did discover the town to be charming with some fabulous restaurants. Do go visit Healdsburg. Just find another hotel or B&B. Another woman who was checking out when we were had stayed at another Best Western in CA and said they were like night and day.

Room Tip: Roads on both sides so not sure there is a good room, except for the higher priced suites.
  • Stayed: September 2013, traveled with family
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Thank 2Mainers2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aaron9556, Owner at Best Western Dry Creek Inn, responded to this reviewResponded October 3, 2013

Dear Trip Advisor Past Guest:

Thank you for completing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I am sorry you were unable to get a good night's sleep during your stay with us. With the grape harvest in full swing, the traffic does increase due to all the activity involved to get the harvest into the winery. This includes all the harvesting equipment using the local streets to move from filed to field. Unfortunately, this situation is out of the control of our hotel and there is not much we can do about the situation. But, I do feel this is part of the ambience and charm of coming to the Sonoma Wine Country during this time of year.

Thank you again for taking the time to complete your review. I appreciate your loyalty to our hotel and Best Western.


Sincerely,


Aaron S. Krug
President and General Manager
BEST WESTERN PLUS Dry Creek Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

Hard for me to give a concrete rating for this hotel. We stayed here twice this summer. The first time was a standard room which faced Dry Creek Rd but there was minimal noise from outside. The room was roomy enough to have a sofa & coffee table and an armoire which contained a small closet & the TV set. The refrigerator was under the bathroom counter. There was also a large desk. We didn't make the breakfast, so can't comment other than the Dining Room seemed very stuffy. Resort fee of $2 seems a bit of a reach - for what? They did allow a one night stay, however, which is a rarity in wine country.
The second time we were booked for the more expensive & upscale Tuscan tower, facing the business complex to the south. The room was large, and had a balcony which overlooked the inner courtyard, but the view was blocked by the strange angles formed by the corners of the building, and the staircase, and a business office tower that stuck into the courtyard. The Tuscan room had a jacuzzi tub, separate shower, closet, desk, TV case with refrigerator, and corner chair. Although there was no noise from the street or freeway, something about the entry way of this room, picks up a loud electrical/mechanical vibration from outside, that cycled on and off all night every 10 minutes. Add a noisy air conditioner, and refrigerator, and you have a recipe for a very sleepless night. Our room also had dirty grout & missing drywall from around the light switch. This speaks of poor maintenance, especially in their "remodeled, upscale" unit.
Bottom line: good value, & good location, but management can't do anything about the noise which is outside the property. However, since the noise isn't in every room (our friends next door where ok), it seems like they could check the entry way insulation or construction to see what might be amplifying the noise in room 524. Normally, I'd give this hotel a "3.5" but with the external noise, and the fact that both times, the front desk didn't give adequate directions on how to get to the room (we went in circles both times), I'd have to give it a "2".

Room Tip: In the Tuscan Tower, ask for an upper room facing the older building.
  • Stayed: September 2013, traveled with friends
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Thank TrnrMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aaron9556, Owner at Best Western Dry Creek Inn, responded to this reviewResponded October 1, 2013

Dear Trip Advisor Past Guest:

Thank you for completing a review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I am sorry the Guest Service Agent did not provide you with our property map, so that you could quickly find your room. I will remind our Front Office Manager that every guest should receive a map in order to properly finding their room.

Thank you again for taking the time to complete your review. I appreciate your loyalty to our hotel and Best Western.


Sincerely,


Aaron S. Krug
President and General Manager
BEST WESTERN PLUS Dry Creek Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

Spent two nights there last week while doing some wine tasting in area. Location is next to freeway but did not hear any noise. Room was nice but flatscreen tv was in funny place on low desk. Feet blocked view while on bed. There was a mirror on wall behind tv that should have been moved.

There are two pool and hot tub areas (looked like smaller one for kids). Pool was nice temp for a hot day.

The free breakfast room was very crowded and noisy. They kept running out of things and the staff had a hard time keeping up. There was a good assortment of breakfast items including waffles, pancakes and breakfast sandwiches. If you don't want to have breakfast at the hotel the give you tokens for 10% discount at Adel's Restaurant, located on the property. We ate dinner there and the food and service were excellent.

Still good value for price and will stay there again.

I didn't give the five stars because of the lack of drinking water. Other than tap waster that tasted like chlorine, the only water available was in the workout room and they were out of bottles for the dispenser. The machine that sold bottled water was not working. I had to walk to the gas station on the corner to pay $3.00for a 28oz bottle of drinking water.

  • Stayed: September 2013, traveled as a couple
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Thank richard g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

We had a 2 night stay here in September. We arrived in the early evening having been travelling for 8 hours to be told that they had no record of a booking in our name despite the fact that we had booked via Hotelopia over a month before. Fortunately, the receptionist - I think her name was Christina was excellent, she sorted out a room for us and honoured the rate we had been quoted by Hotelopia.
We had opted for one of the new Tuscany rooms and were glad that we had as the older rooms looked a bit tired. Our room was large and well furnished with a comfy king-size bed as well as a large Jacuzzi bath. The self service breakfast worked fine for us and we were pleased to be able to use the on site launderette as well. A dip in one of the pools at the end of a hot day was also welcome.

Room Tip: We requested and got a room on the upper floor and away from the road in the new block and were very happy with it.
  • Stayed: September 2013, traveled as a couple
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Thank pandmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

We had a room with a King size bed. Bathroom a little tight even though vanity on the outside. Décor in lobby and exterior of buildings quaint Tuscan. Breakfast was in another building that we had security.

Room Tip: King bed is a really good size room.
  • Stayed: September 2013, traveled as a couple
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Thank AuroaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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