I have stayed at this hotel a number of times; most recently November 2011. This time they had a very good rate on the Tuscan Suite Rooms; I prepaid using the internet rate; it does not however include the Tax which is a surprise at the end.
I had a first floor Tuscan Suite. The room is nice with a nice bath, small shower, double sinks, fireplace, nice chair to sit on; comfortable king size bed; and patio.
What is nice about the patio is that it gives you easy access to the outdoor jacuzzi and steam showers - a few steps from my room. I used them daily and found them very nice.
Breakfast is nice with make your own waffles; juice, coffee, cereal, yogurt, hard boiled eggs; breakfast sandwiches, coffee/tea and more. Its very nice. The housekeeping staff, breakfast staff, and maintenance/gardening staff are very nice and make for a nice stay.
The grounds are very nice; there is a swimming pool also there. There is also an outdoor fire at night; fountains; nice places to sit. I have been there before for a party, and the party room and service was also nice.
Now - the low light - Front office staff is NOT customer service oriented and does not care if you have a good time on the property; luckily you do not need to deal with them after you get working keys for your room.)
On my initial check in all went well - i.e it was not the most friendly check-in but ok. I got my two room key cards and was happily on my way. They did not offer to provide any additional information; they mentioned wine coupons on their web site but made no effort to ask you would like them; they are not service oriented. Oh, well, I am on my way to my room - happy, ready to check in and relax after a long drive.
Since I had stayed in many Best Westerns in October 2011, I even grabbed my bags from the car. Alas, both my room key cards did not work at all- I had lugged my bags to my room for nothing. I have had this happen before and generally the front office staff is so nice about immediately taking care of you when you return so quickly to the front office. I usually think - its not their fault; computers sometimes just have a mind of their own. So I happily reutrned to the front office; expecting to be helped.
They did nothing but stare at me - I tried to let them politely know about the card keys - they stone faced checked in 4 parties. I tried to ask about the keys - and the guy started hassling me big time. "Hey you - You have to be quiet till we ask you to speak."
25 minutes went by - I tried a couple of other times to get their attention, but the girl and boy refused to listen.
Finally there was no one else in the office.
I told them my keys did not work. They STARED at me; STARED. I let them know I just wanted two working keys. They said nothing; no "I'm sorry your keys did not work - let me get you these 2". They grunted. They then went crazy - and started to verbally abuse me.
The girl did make me 2 new room keys and finally started to be a bit nicer asking if I wanted the maintenance staff to meet me at my room. I let her know I'd let her know but was willing to try out the new set of room entrance keys first.
The guy continued to hassle me both at the office and also when I returned to my car to get my bags; he is very mean spirited.
I am a Best Western Frequent Stay Customer - never in a million years would I have expected such horrible treatment. Although I was verbally abused, I wished him a good evening. I have never ever seen such bad service in my entire life at a hotel. Its sad given that I am frequent traveler and generally give the hotel staff very high marks for service.
I also like Best Western Healdsburg and am a repeat customer. Hopefully they will return to being more customer service oriented.
Hopefully you get working room card keys when you check in - and do ask if you want the wine tasting coupons as front office staff can vary. (Note: I do not know if all the front staff is bad - but the two I dealt with - were.) So sad; hope they learn customer service is important.
But alas this Best Western front staff has major league customer service problems. Ugh!
But - if you are patient; are ok with being abused; the rest of the stay was absolutely amazing.
- Official Description (provided by the hotel):
- The Best Western Dry Creek Inn is the heart of California's famous Wine Country in the beautiful town of Healdsburg CA, just 15 minutes from Santa Rosa. Five minutes from our hotel is the popular Healdsburg’s Town Square, home to many award-winning fine dining and family restaurants and boutique and antique shopping. Over 150 of the renowned Dry Creek, Russian River, and Alexander Valley wineries and River Rock Casino are within 20 minutes of the hotel. ... more less
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- Also Known As:
- Best Western Plus Dry Creek Hotel Healdsburg
- Best Western Healdsburg
- Healdsburg Best Western