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“Place to call home (for your group)”
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Very good
4 reviews
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Overview
Rental Home -
5 Bedrooms, 4 Bathrooms, Sleeps 12
Healdsburg, Sonoma County, California

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
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gwava1
New York City, New York
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Place to call home (for your group)”
Reviewed July 11, 2016 for a stay in July 2016
1
person found this review helpful

This is a wonderful house for groups. The common space offers many seats. The hot tub is large enough for 7 people. There is a BBQ and lots of outdoor seating for families to relax at night. Then even better lots of private bedrooms so if you want to escape you can.

One downside is that there is something off with the water at the house. Using the bathroom (shower or toilet) creates a sulphuric smell. We had to buy bottled water to drink.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The locations cannot be beat, in the middle over everything. Great spot to hang in the evening.
Liked least: there is an issue with the water so smells like sulpher when one uses the bathroom.
Traveling group: Friends
Your age range 25-34
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mdmd1985...
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Very nice place, unfortunately mice in the house”
Reviewed June 13, 2016 for a stay in June 2016
5
people found this review helpful

I planned a trip at this house for a group of girls to celebrate my best friend's bachelorette weekend. The company was great to work with leading up to the trip. The house was just as described and a great space for a bigger group, complete with a nice pool and pool house. I can't downplay how nice the accommodations were.

Unfortunately, during our stay at the house we saw multiple mice running through the house as well as mouse feces in the house. One adult mouse was seen on the bedspread in the master bedroom. The guest of honor was also horrified on the first night so see a baby mouse on the bed frame of the master bed (see photo). It was really disturbing. When I contacted the company about this problem, they were apologetic but basically said this was expected in a home in the country. They also told me I was wrong in calling this an 'infestation.' They rental agreement does state that the company does its best to prevent visits from 'unexpected guests,' so they were not very helpful or apologetic about this happening. I was just utterly shocked that a place where we spent over $1000 a night could have such an obvious, disgusting problem. We ended up leaving a day earlier than planned. They gave a very small refund for this happening. I was most upset that the general response from the company was 'we did our best.' I would never stay here again and would not recommend this rental company.

Traveling group: Friends
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 4, 2016
While there are some accurate facts stated, i.e. “The house was just as described and a great space for a bigger group,” as well as the outstanding services we provide to all of our guests, this review is highly inaccurate.

A couple of mice do not constitute an infestation. This home had a deep clean, as do all of our homes after guest stays, approximately 3 days before this group’s arrival. There were no mice and no evidence of an infestation which is readily apparent. Rodents do not have bladder or bowel control and were there an infestation of dozens of mice, it would be apparent during cleanings and resets. There were no reports of mice from any of the many groups who stayed just prior to this guest, nor from the weekly stays which have occurred since. This home also has a contract for regular pest control service - the pest service provider did confirm that mice often just walk right into a home when the door is open while guests are walking in and out and moving luggage.

When this guest called us to report that she had seen a few mice, we offered to move her to a comparable home, but she and her group declined. Our handyman, who is very experienced with rodent exclusion, was at the home within one hour and found a small access hole at the base of the vanity in the Master bath, which he repaired. He found no mouse droppings, urine stains, or any evidence of infestation, whatsoever.

We also put traps out after the guests departed, and no mice were caught; this means there was no mouse infestation. It is also important to note here that this country home is on 10 acres, and we have this home excluded every year, as rodents continue and will always continue to try to get into a better habitat whether it is hot or cold. Our rental agreement does state that all of Mother Nature’s creatures are out and about and we recommend guests not leave any food or other attractant that might bring in uninvited guests. The temperature was also hot at 90+ degrees the days prior to this groups arrival, and it is likely that this pregnant mouse and her husband were looking for a cool place to deliver their baby out of the heat. 

We are surprised at this negative review, as the guest did receive a refund which we felt was more than adequate to compensate her for their emotional distress. In retrospect, she has written a bad review anyway, and I question whether it was wise to refund her anything. The home continues to be enjoyed weekly with no mouse issues, whatsoever. These are the facts and we truly did everything we could for this guest, including offering to move this group.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Reviewed June 28, 2013 for a stay in June 2013
1
person found this review helpful

Value Rooms
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Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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