After much internet trawling we decided to book our cycling adventure with Wine Country Bikes. Communication was excellent throughout, even if we were on another continent, which really put our minds at ease.
On the day of our tour we were met by a member of the team who took us through the bikes as well as sitting down with us both and taking us through the first few days of the tour. As I did not own a US cellphone they offered to drive me to Walmart so I could buy one for use during our adventure. Nothing seem to much, and we were left with an overall feeling that if something went wrong, they would be there to help us out.
At the half way point we called in at their shop for a quick tune up on the bikes and also to receive some description about the later part of the tour. Again nothing was left unanswered and they offered to pick up any wine we would purchase as we visited a few vineyards. This service proved excellent as we were no longer limited to what the bikes could carry. The final day was a flexible option and they gave us loads of ideas on what was available to do.
Overall I could not have asked for a better organization to arrange a biking holiday.