I spent 3 nights at the HH the week before Labor Day 2013. I'd seen the hotel years before during a Sonoma County wine tour, fell in love with it and vowed I would return and stay there someday. After a colossal and nerve-wracking mix up with my reservation which thankfully was corrected, I arrived with my travel companions in the mid-afternoon. The place was so ungodly hot that we had to leave and find another place to hang out until dinner. It cooled off in the evenings, as one would expect, but during the day it wasn't where you'd want to spend any time unless you have a fondness for sweat lodges.
I loved the architecture and design of the place, the art work and general vibe but I did have the sense that its upkeep was suffering a bit. There was no radio in my room (my fellow travelers had a Bose speaker system), just a cheap plastic alarm clock, the door on the wardrobe was broken and the amenities were a little on the chintzy side. I went to the spa and asked to buy one of the Frette robes they have in the room and was told to order it on line. (I did and a month later, after my cc had been charged, was told they were on back order for an indefinite period of time.)
These little details are the sorts of things I notice and found a bit disappointing; for the rather steep price, I expected upkeep and service to be better. But all that having been said, I'd still go back because the breakfast is nice and the pool is lovely and Healdsburg is a great little town, too.
(If someone from HH reads this, please give the place the TLC it deserves and have your staff sharpen up their hospitality skills a bit and you'll easily go from very good to excellent.)
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