We were two African- Americans trying to check in late at night. I presented my discover card, and the night manager said at first that they accepted cash only. When I pointed out to him that the sign at the door showed credit cards, he then said they don't take discover cards, I looked again at the door sign and saw the discover logo. He then took my card. It was also obvious that there were plenty of rooms available, but he sent us to the 4th floor, to a room in the back of the building, and the door card did not work. It was downhill from there. Needless to say, I demanded a full refund (because we ended up locked out of the room when we went out, and the manager did not respond to the door bell when we came back, and couldn't get back in the room). I also wrote them a letter, stating that we believe there are discriminatory practices. I got my refund ($60 dollars), and vowed to NEVER go back there.
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- Also Known As:
- Super 8 Motel Hayward Downtown Hotel Hayward
- Super 8 Hayward
- Super Eight Hayward
- Hayward Super 8
- Hayward Super Eight