Stayed here with my wife and two teens age sons. Arrived late, about 10PM and I must admit I was somewhat nervous about the neighborhood. It's not the most inviting place and I wouldn't venture out at night.
We checked in and were given a good size room. We were pretty pleased and began to settle in. In the process of moving pillows on one of the beds I discovered a bunch of little dead bugs. Eww! No way my kids were sleeping in that bed. The only other room with two beds was considerably smaller, but we had to take it. I don't think the room was dirty, but somehow the area under the pillow had gotten damp leading to the bugs. Not sure but we didn't find bugs anywhere else.
On to breakfast. Area was a little cramped and the food was sub-par, but acceptable. There was a young lady there that hovered about. I suspect she was a relative (daughter?) forced to work there. She clearly did not like her job. Fine. But on the second or third day we witnessed a group of guests get in a heated argument with her because she took all the food away before they could eat. The back story being those guests had originally entered the dining area but there was no place to sit so they stepped into the front desk area to complete some other business. During that time 9:30 came and she cleared out all the food. Actually I think it was 9:25 or so. All that is really irrelevant, what happened after is what really tainted everything. She was hollering at the guest (of course the guest was shouting back as well) but at one point she repeatedly told the guest to "shut up". Who treats guests that way!? I was shocked. And the manager did little to defuse the situation. He could have simply said, "breakfast normally ends at 9:30 but we'll allow you to get something to eat". But he didn't. He basically just justified her, but in a calmer tone.
Our second room was okay, the overall stay wasn't too bad, but I would never go back because of what I witnessed. No staff should treat their guest that way.
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- Also Known As:
- Comfort Inn Hayward Hotel Hayward
- Hayward Comfort Inn