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“BEST WESTERN PLUS INN OF HAYWARD”

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Best Western Plus Inn of Hayward
Ranked #2 of 15 Hotels in Hayward
Valley Village, United States
1 review
“BEST WESTERN PLUS INN OF HAYWARD”
Reviewed October 8, 2013

Great experience with the hotel, nice rooms, confortable bed and ammenities .... Nice staff, good location, close to many entertainment places, close to San Francisco, Oakland and many important cities to visit.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, General Manager at Best Western Plus Inn of Hayward, responded to this review, October 19, 2013
Dear George:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,


Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
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    47
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
  • Italian first
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  • Russian first
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  • Turkish first
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English first
Big Bear Lake, California
Level Contributor
162 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 4, 2013

We've stayed at this Best Western many times in the past, but this time we were placed in the "southern wing", which is two-stories. The room was fine and comparable to those we'd had in the past, but the major failing was the lack of an elevator. This necessitated lugging our heavy suitcase up the outside stairway, which due to its construction, requires one to lift the bag the entire way, rather than rolling up on the built-in casters. I would have thought that the Americans With Disabilities Act (ADA) would have required an elevator in this wing as well as the north wing, but either one elevator is enough or the motel is going to be the victim of a predatory lawsuit from one of the unscrupulous attorneys who "stick up" facilities for such non-compliance with ADA. The other continuing complaint is the time for serving the complimentary breakfast (7:30 AM) on Saturday-Sunday. Following my last review on this point, the manager of the motel offered a bag breakfast if I was leaving the motel prior to 7:30 AM. While that's nice, I still find it hard to believe that it's that difficult to move up the time by one hour. Don't they think that some of their guests arise that early? At any rate, there's a McDonald's across the street which guests can visit (as I did Saturday morning) for a hot breakfast to begin the day. This shouldn't be necessary, since the complimentary breakfast is supposed to be one of the perks of staying here. Other than those complaints, we find this motel to be very convenient with immediate access to the 880 freeway, half way between Oakland and san Jose. Just bring earplugs to drown out the freeway noise. Lastly, be sure to check the Oakland Raider's home schedule during the NFL season before booking this motel. It's packed with out-of-town Raider fans on such weekends, making parking in proximity to your room very difficult. However, the Raider fans were very well behaved, at least the ones staying in our wing, and there was no all-night partying that I could hear.

Room Tip: If staying in the southern wing, be sure to request a ground floor room (no elevator). There is an...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Stan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, General Manager at Best Western Plus Inn of Hayward, responded to this review, October 19, 2013
Dear Stan:

Thank you for your guest review of our hotel. Your feedback is very important to us. Next time you stay with us we would be happy to provide you with a room in our annex building which has an elevator.

Hope to see you soon.

Hotel Management
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Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed September 22, 2013

Hotel rooms are dated but clean. Staff is courteous and efficient. However we expected a higher standard from Best Western Plus. This is more like a Motel 6 category hotel. Breakfast on Sunday morning was quite bad - under-cooked sausage, stale cereals and bread, old fruit. As mentioned elsewhere, the hotel is noisy. This is not the best for the price.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spotsandfriday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, General Manager at Best Western Plus Inn of Hayward, responded to this review, September 30, 2013
Dear valued guest

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of a hotel renovation.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hayward hotels

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

The rooms were clean for a average Best Western. The staff was nice. It would be nice it there was bacon for breakfast. The swimming pool and hot tub is clean. It is easy to find, just of the freeway exit.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahorsegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, Manager at Best Western Plus Inn of Hayward, responded to this review, September 5, 2013
Dear Horseagan

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do serve bacon our alternates during the week.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (510)785-8700.


Sincerely,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yakima, Washington
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 16, 2013

The rooms were clean!
The staff was very friendly!
Breakfast was average considering the chains typical waffles, eggs, and sausage with breads and yogurt.
You can certainly tell this was an older hotel that was shined up.
Biggest complaint is that it is so close to the off ramp of the main freeway, that even though I was placed in the middle section of the hotel, I still felt like I was at a pit stop at a race track.
You could hear cars zipping by continuing down the freeway, while others would be shifting down as they entered the off ramp to come off the freeway.
For heavy sleepers or if you happen to pack earplugs, this hotel would work.

Room Tip: Ask for rooms as far away from the freeway as possible!
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  • Stayed August 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank beenthere628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, General Manager at Best Western Plus Inn of Hayward, responded to this review, September 30, 2013
Thank you for completing the survey regarding your recent stay at our property and the wonderful comments about our staff. Currently we are looking into better sound proofing.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.


Thank You
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora, United States
1 review
Reviewed August 15, 2013

The staff here are professional and friendly. They try to remember your name and your ways. Even the housekeepers all say hello. You can tell that the staff like working together. They all like their jobs. I felt safe and cared for. They showed every guest this professional courtesy--even some of the unreasonable guests were treated very nicely. No attitudes. Well done.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Angela U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, General Manager at Best Western Plus Inn of Hayward, responded to this review, October 19, 2013
Dear Angela,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,


Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
2 reviews
Reviewed August 12, 2013

We were treated vey well the whole two days that we stayed at this hotel. All of the staff were very pleasant, and they should be commended for giving superior service. The front desk people were very polite, and the maids were wonderful. We would definitely stay here again if
traveling in this area.

Room Tip: We stayed on the first floor because I am disabled and the rooms were very quiet.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beggmichael2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHayward, General Manager at Best Western Plus Inn of Hayward, responded to this review, October 19, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,


Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inn of Hayward

Property: Best Western Plus Inn of Hayward
Address: 360 West A Street, Hayward, CA 94541-4857
Phone Number:
Location: United States > California > Hayward
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Hayward
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Inn of Hayward 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Modern Motor Inn, popular guest amenities; located on the eastern shore of San Francisco Bay, 6 miles south of Oakland Airport. The hotel is situated nearby to Oakland and to many corporate locations at the Hayward Business Park. Hotel guests can cheer on the Oakland Raiders at the Network Associates Coliseum or visit the Oakland Zoo and Lake Chabot all just minutes away. ... more   less 
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Also Known As:
Best Western Plus Inn Of Hayward Hotel Hayward
Best Western Hayward
Hayward Best Western

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