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“Dirty room”

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Fairfield Inn & Suites Oakland Hayward
Ranked #3 of 15 Hotels in Hayward
Simpsonville, South Carolina
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Dirty room”
Reviewed July 16, 2013 via mobile

The room is dirty. Old toilet paper shreds on the floor in bath. Lobby design is nice. Location is horrible. Can't find in the dark. Not good signage. No lights on sign. Construction going on out front. Staff seems nice.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tipapint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hassanfallah, Manager at Fairfield Inn & Suites Oakland Hayward, responded to this review, July 17, 2013
I do not know of such a issue. the customer never reported it to the front desk. if it was reported we could have change the room. with regard to the contruction we have no control over that.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
    30
    46
    26
    14
    7
See reviews for
28
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Tucson
Level 6 Contributor
1,133 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 693 helpful votes
Reviewed July 15, 2013

For several years, we have been using this hotel when we visit family in the area and it has been reliably very good and well maintained. The building is a 3-floor complex with a large interior courtyard where the complimentary breakfast and dining area are located in one half of the interiour courtyard. The other side is used for meetings or relaxing in the comfortable couches and chairs.

Sometimes there is a complimentary wine service in the evenings (2 days, mid-week) and the management goes out of its way to make this a homey, comfortable experience. The facility also has a fitness room (2 treadmills, an elliptical trainer, TVs, and a small weight stack), an indoor-inground spa, and a small guest laundry (bring a roll of quarters!).

When we were there last visit in June, 2013, construction was underway out front for a Subway, 7-11, and Starbucks. As the hotel is located pretty much away from any such services presently, this will be a nice addition.

Freeway access is very close by, the hotel does have an airport shuttle service, and it seems very quiet here. Inside, you can hear interior noise from other rooms.

Room Tip: Third floor rooms are quieter (no one over your head stomping around) and rooms far from the elevato...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank on_the_go_98765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moreno valley
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2013

This hotel wasvery cleanand the staff was excellent. The.rooms were very comfortable. The hotel was very quiet. The beat part was the free breakfast . They served real hot breakfast wich was great considering i was on a budget. Beautfiul atay in a beautiful hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jelos28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spotsylvania, Virginia
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 28, 2013

Only 15-30 mins from downtown San Francisco. We stayed a 4 day weekend. Even though I messed up the reservation the lady's at the front were very helpful at fixing it and fitting us in on a busy weekend. They have actual cribs for babies. They breakfast was ok there wasn't anything there hardly because there were groups of basketball teams also staying there at the same time and we know they can eat ;) they have a dry sauna! They also have a very relaxing waterfall as well in the lobby area. Definitely family friendly.

Stayed May 2013, traveled with family
Helpful?
1 Thank SSubedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 28, 2013

Although this property claims to be an airport hotel, it is not at all convenient to the Oakland Airport. It's about a 30 mnute ride to the Oakland Airport and if you need to be there during rush hour, you'll be stressed out. They claim their is a shuttle bus, but it's for pay and requires a reservation.

The hotel is understaffed. We checked in during the evening, but the room they gave us was dirty and they had to look hard to fine one that was clean.

We were not looking for much in a hotel -- clean room, convenient to airport. Neither criteria was met.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reasonableness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hassanfallah, Manager at Fairfield Inn & Suites Oakland Hayward, responded to this review, April 30, 2013
we do not advertise as an Airport property and we have the mileage listed as 12 miles to the airport from our hotel which is accurate. it takes more of 10-15 minutes drive not 1/2 hour.
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Travelers are raving about these Hayward hotels

Sarasota, Florida
Level 6 Contributor
297 reviews
238 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed April 24, 2013 via mobile

I stay in hotels 250+ nights per year and find this hotel to be excellent in every way. Our company had a safety meeting and I wanted to be close. The room was clean and comfortable, I used the guest laundry, and the front desk staff was fast and efficient. Overall a great place to stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChuckMosher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 7, 2013 via mobile

We had a one night stay at the Hotel (good thing). It was not up to my expectation at all. The front dsek staff needs a little personality to make guest feel Welcome. The rooms are less than okay, not very clean and the bathroom toilet was dirty and shower mildew. They need to spend extra time cleaning the place. They ran out of extra blankets and being on the 2nd floor it was very loud. I do a lot of traveling during the spring and summer for kids sporting events, and I did not feel comfortable staying here. With cell phone cameras and social media hotels need to start doing a better job. Also, They need better breakfast, specifically cook to order breakfast. I will not be staying at the hotel again. Also, clean the front entrance!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hassanfallah, Manager at Fairfield Inn & Suites Oakland Hayward, responded to this review, April 10, 2013
we apprecaite you staying with us .I looked into your reservation.you checked in around 3pm on Aprl 6th and checked out the next day around 10AM. While in-house you never mentioned to anyone about the room condition otherwise we would have changed your room.We offer complimentary breakfast buffet and so far the best in the area. During breakfast hours we ran out of sausage and you wanted compensation on the rate.The agent on duty did not offer any and that is your main issue. Since we are not a full service property do not have a restaurant on site and that is the reason you were not able to order cooked breakfast. We have never advertised for cooked to order breakfast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Oakland Hayward

Property: Fairfield Inn & Suites Oakland Hayward
Address: 25921 Industrial Blvd, Hayward, CA 94545-2995
Phone Number:
Location: United States > California > Hayward
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 15 Hotels in Hayward
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Oakland Hayward 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Fairfield Inn & Suites Hayward delivers life-enhancing services and features for comfortable and affordable getaways in the heart of California???s historic East Bay area. ... more   less 
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Also Known As:
Fairfield Inn & Suites - Hayward Hotel Hayward
Fairfield Inn And Suites - Hayward
Fairfield Inn Hayward
Fairfield Inn Hotel Hayward
Fairfield Hayward
Hayward Fairfield Inn

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