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“Nice, but not "luxury boutique" they advertise...”

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Ayres Hotel Manhattan Beach / Hawthorne
Ranked #1 of 11 Hotels in Hawthorne
Certificate of Excellence
GreenLeadersGold level
Reviewed May 12, 2014

Wanted a getaway night without driving four hours in Friday traffic, so we decided to try this hotel based on the website billing it as a "luxury boutique" hotel. Check-in was efficient if not entirely informative. I had booked a Junior Suite with courtyard access. I didn't get courtyard access, and wasn't informed that they wouldn't be able to accommodate that request. I believe we did get upgraded to a one bedroom suite, which was spacious and clean, but again, no communication from the front desk if that is what happened.

As I said, the room was spacious, but that made it very noticeable that it was sparsely furnished and decorated. There was no place in the bedroom to hang your clothes, the closet was in the living room. The floors were high grade linoleum that looks like wood. There were no bathrobes, and the bath amenities were not what one expects in a luxury boutique hotel. Climate control was via two somewhat noisy units that are located under the windows, not central via ducting, and you can't set the temperature you want.

We had breakfast at the hotel restaurant "Matisse." You pay for buffet or ala carte off a menu. That's fine with me, I would rather pay for a decent breakfast than have a poor "free" breakfast room with a couple of cereals and old fruit included in the room charge. It would be nice if you could get breakfast past 10AM though. Or at least when you come in at 9:50 and pay for the buffet you should be informed that it will be closed down in ten minutes.

You are within walking distance of other restaurants, and easy driving distance of some really great ones. I didn't use the shuttle service, but if it works as billed, you would be able to get to some really nice places using it.

All in all, I would rate this hotel a step up from Comfort Inn and Suites, but not what I expect of a hotel that bills itself as a "Luxury boutique hotel" on its web site. It would be a convenient hotel to stay at if you were catching an early flight out of LAX. Just know what you are getting ahead of time and you probably won't be disappointed.

  • Stayed: May 2014, traveled as a couple
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Thank TravelnVet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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406 - 412 of 928 reviews

Reviewed May 8, 2014

First of all, this is a very nicely decorated hotel that sits right next to the 405 freeway inland from Manhattan Beach in Hawthorne. Even though they sell it as being in Manhattan Beach, it is a 10-15 minute drive to the beaches. The room was huge and beautifully decorated, but in need of an overall updating. We had a nice top-floor, corner suite, but there are no views of anything but the parking lots of the property or shopping centers across the streets. The location was GREAT-convenient to everything in the south coast area, including LAX. However, on our second night, after returning from a pleasant day out and with our supper which we intended to eat at a table in the attractive courtyard, the entire parking lot was completely full with a number of cars hovering trying to find a stall. Apparently, management had booked a HUGE private function that not only took every available parking space, but had overtaken our courtyard for a private party, so as paying hotel guests, we ended up parking across the street in the Home Depot lot and ended up eating our now cold supper in our room with no view. I fully expected the front desk manager to make up for our inconvenience by offering a discount or even comping that second night, but she didn't seem the least bit concerned. When I asked why they had booked such a large event with no planning for inconvenience to hotel guests or hadn't held it in their ballroom instead of giving over 'our' courtyard for the event, she had no answer other than to say that such functions aren't normally that large in their hotel. A lot of good that did us!

One reviewer said they provide breakfast, but this location didn't provide anything but a large attractive suite without views or ample parking for the event they booked and their paying guests. If we hadn't come home to a zoo that second night, or if some compensation had been offered for our inconvenience, we might have considered returning. As it is, this will be our only stay at an Ayers Hotel.

Room Tip: Corner suites on the top floor are best for quiet and brightness, but there are no views of anything...
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  • Stayed: May 2014, traveled with friends
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1  Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Manhattan Beach / Hawthorne, responded to this reviewResponded May 13, 2014

Dear Gary F,

Thank you for taking the time to write this candid review on TripAdvisor. While we are pleased you found your room accommodations to be very nicely decorated, we do sincerely apologize for the inconvenience with parking. Please rest assured it will not happen again as we have already taken steps to ensure better planning in the future. We hope this issue has not soured you on our hotel and that we will still have the opportunity to welcome you again in the future.

Sincerely,

Dave Lagarce
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2014

Everyone at the Hotel was nice and friendly and the room was fresh and clean. One thing I wish they would change is the in room coffee machine, the filter is large and wasteful. I will stay there again and I would recommend this hotel.

  • Stayed: May 2014, traveled on business
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Thank Rick Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Manhattan Beach / Hawthorne, responded to this reviewResponded May 12, 2014

Dear Rick Z,

It was a pleasure welcoming you as our guest recently. Thank you for taking the time to write a review on TripAdvisor. We are so pleased you found your accommodations to be fresh and clean. Thank you as for complimenting our team members. We truly strive to provide exceptional guest service, so it means a great deal to know we have met this goal. Thank you as well for recommending our hotel, we sincerely appreciate it. We cannot wait to welcome you again!

Sincerely,

Dave Lagarce
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

The staff were extremely friendly, the rooms very spacious and the location extremely convenient. The entire experience left me in no doubt that this hotel is worth every penny you pay. The receptionists were always very helpful and used their in depth knowledge of the local area as well as precise directions to ensure we had a hassle free stay. Would definitely stay there again!

PS: The service at their restaurant (I think it is called the Matisse) was absolutely exceptional. The staff there was phenomenal and very friendly.

Room Tip: The ground floor rooms have higher ceilings and are more spacious
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  • Stayed: May 2014, traveled with family
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Thank ayushkshah4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014 via mobile

We stayed at your hotel two different times and both times our stay was very easy. We were there for a convention. Location was great, hotel was clean and quiet and service was excellent. They even included breakfast.

  • Stayed: April 2014
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Thank robinfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

Not much to add! I was very impressed with the staff and and how beautiful the rooms were!
Location was perfect and accessible to a variety of shopping.
That I had to be away from home for this many days your establishment made it easier.
Thank you soo much

  • Stayed: April 2014
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Thank Mmarta1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Manhattan Beach / Hawthorne, responded to this reviewResponded May 6, 2014

Dear Mmarta1965,

It was a pleasure welcoming you recently .Thank you for taking the time to write a review on TripAdvisor and for choosing us for your stay. We are very pleased to know you found your stay to be wonderful as well as conveniently located. Thank you also for complimenting our team. We truly strive to provide exceptional guest service. We cannot wait to welcome you again!

Sincerely,

Dave Lagarce
General Manager

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Reviewed May 2, 2014

I wrote a raving review on this hotel a year ago - it offered top quality service and clean rooms. I was excited for our return only to find it a complete disappointment. The staff is poor, the rooms are dismal, the vending machines don't work. Its a super 8 quality at most -

  • Stayed: May 2014, traveled on business
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1  Thank schuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel Manhattan Beach / Hawthorne, responded to this reviewResponded May 6, 2014

Dear Schuda,

Thank you for your candid review on TripAdvisor and for giving us another chance to "wow" you. Your feedback is appreciated and we deeply apologize if we did not meet your expectations. We value guest input and invite you to please contact us to discuss further details and see if there are ways we can improve our offerings and accommodations. We hope that you can give us another opportunity to show you how exceptional a stay with us can be.

Sincerely,

Dave Lagarce
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel Manhattan Beach / Hawthorne

Address: 14400 Hindry Ave, Hawthorne, CA 90250-6740
Phone Number:
Location: United States > California > Hawthorne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Hawthorne
Price Range: $195 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ayres Hotel Manhattan Beach / Hawthorne 4*
Number of rooms: 174
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel await you at Ayres Hotel Manhattan Beach/LAX. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Manhattan Beach/LAX are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers,microwaves, well lit work desks and Wifi, iHomes, microwaves, and hairdryers. Ayres Hotel Manhattan Beach welcomes travelers to all of the exciting business, recreational, and entertainment attractions Manhattan Beach, CA has to offer. Dine at the acclaimed Matisse Restaurant, located in the hotel, which offers American cuisine infused with rich European flavors while taking in the luxurious ambiance of the hotel, including an incredible split staircase. Go out and experience the beach life while riding the South Bay Bicycle Trail starting nearby at Manhattan Beach, trailing all along the coast to beach cities like Venice Beach and Santa Monica. And you'll be glad to know that Los Angeles International Airport is just a short drive away. ... more   less 
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Also Known As:
Ayres Hotel Hawthorne Manhattan Beach

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