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“Plus and Minus of This Inn” 3 of 5 stars
Review of Comfort Inn Cockatoo Near LAX Airport

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Comfort Inn Cockatoo Near LAX Airport
Ranked #3 of 10 Hotels in Hawthorne
Singapore, Singapore
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Plus and Minus of This Inn”
3 of 5 stars Reviewed December 27, 2012

Stayed 2 nights in Dec 2012

Rooms - Good price, spacious room, full size refrigerator, microwave and even cooking stove (though no cooking utensils provided), decent breakfast provided. Self-service coin operated laundry also available. There are 2 washing machines and 2 dryers. No detergent provided but can be bought from the front desk.

Location - very near LAX but it's in a very quiet street. We didn't feel safe enough to explore the neighbourhood at night.

Front desk staff - the ladies were friendly but the guys looked grouchy and not very helpful.

Negative experience - When checking in, we told the front desk guy we would want to pay cash at the end of the stay. He said he'd still need to authorize the credit card, which we agreed for him to do so. Upon checking out, we found out he in fact had charged the rooms to the credit card and the lady staff then told us actually they do not accept cash payment. So in terms of service, this was a let down.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank WWIlly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHC-GR, Guest Relations Manager at Comfort Inn Cockatoo Near LAX Airport, responded to this review, January 18, 2013
Dear WWIlly ,
Thank you for taking the time and writing this review. We are trying our best to make your stay desirable and memorable. Your comments are very important for us and we will definitely use them to improve our service.
Thank you for choosing Comfort Inn Cockatoo in Hawthorne,and we are looking forward for your next reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

Traveler rating
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    83
    17
    14
See reviews for
241
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Mukono, Uganda
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 21, 2012

We stayed at the hotel after an international flight - the rooms were very large and modern with comfortable beds and updated furniture and bath facilities. Service staff were kind and helpful, they allowed us to store some bags in their office. The shuttle drivers were timely and helpful too. But it is a bit farther from the airport than other hotels, and you have to walk a couple blocks to get to fast food, with very limited choices. It's a good value though.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Doug F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELAXHB, Guest Relations Manager at Comfort Inn Cockatoo Near LAX Airport, responded to this review, January 8, 2013
Dear DougF
Thank you so much for staying with us and for sharing your experience on TripAdvisor. We relish the opportunity to provide our guests with comfortable guestrooms and accommodating service, so it means a great deal that you found these aspects of your stay so exceptional. We hope to welcome you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Juneau
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 27, 2012

I stayed at this property twice between October 30 and November 13, 2012. The Inn is located at the end of a dead end street with almost no lighting. Signage for the property is mimimal, entry is not attractive, reception is uninviting. Access to rooms is through a heavy security door (not easy to manage with luggage) and a walk around a dark, grating-protected pool. In the room I found unironed sheets so it wasn't possible to tell if they were fresh or previously used. Wall controls for the air conditioner, which was on full tilt, didn't work, so I had to resort to unplugging the device from the wall. Bedside phone didn't work and reception was unresponsive to request for assistance. All occupants except myself appeared to be part of Asian, European, or Latino groups. Included breakfast was fine and shuttles to LAX were prompt. Area is a bit dodgy so I would have appreciated desk help on where to find restuarant, etc, since there is no food source on the property except complimentary breakfast, and the only vending machines at the property dispensed soft drinks.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Nancy698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELAXHB, Guest Relations Manager at Comfort Inn Cockatoo Near LAX Airport, responded to this review, December 14, 2012
Dear Nancy698,
Thank you for staying with us and leaving our property a review. We value you as our guest and we are deeply sorry about the issues you experienced at check in. Your review will be used to consider improvements needed and we hope that you can give us a chance to show you what we have done at a latter time.
Once again, many thanks for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanata
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed November 26, 2012

Recently we needed a stopover hotel near LAX for the first and last night of a trip we were taking. This is the one we chose as we have generally been happy with stops at Comfort Inns and this one had a shuttle to and from the airport.
We had to call the hotel on arrival at LAX to request a shuttle . This was no problem. The shuttle arrived promptly and the trip to the hotel was smooth.
Then the issues arose.
The shuttle driver advised us that although there were fast food places nearby it wasn't safe after dark in the streets around the hotel -- MC D was just across the street and we were arriving at 10pm having not eaten iin hours. When we got to the room it seemed fine and clean but within about half an hour of settling down to sleep I became il -- nausea, couldn't breathe.
Next morning I skipped the free breakfast as I was still feeling unwell but others said it was quite good and had variety.
Two weeks later ( Oct 31 Halloween ) we checked in again at the end of our trip during which time I'd felt perfectly fine. Again, a different shuttle driver , talked about how the hotel is just in an area where it is on the cusp of being safe/unsafe at night. We settled in early afternoon after a long flight and we needed sleep. Again after about 30 minutes I was ill again. Around 6 we needed food and the furthest I could walk was the MC D across the street. There was a lady in the carpark of Mc D who was negotiating business that had nothing to do with Halloween. In the restaurant we were approached at our table by a wildeyed and dischevelled character and we felt uncomfortable and left.
Next morning we returned to LAX and I started feeling OK.
Having described my symptoms to a local Dr here the suggestion was that perhaps I'd had a bad reaction to the chemicals used to spray a bed/room for bedbugs.
I don't know but for sure between that and the safety issues we will choose another place next time

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank stellajim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELAXHB, Guest Relations Manager at Comfort Inn Cockatoo Near LAX Airport, responded to this review, December 14, 2012
Dear stellajim,
Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. Security of our guests is very important for us and we are trying to create a safe experience for all of them. Comfort Inn Cockatoo is located near 2 other hotels and there are plenty of staff and other guests present at all times. Please remember there are many food choices such as McDonnalds, El Pollo Loco, Ruby's, KFC and taco bell are in the walking distance.
Your comments are of great importance to us and allow us to monitor and improve our service continually.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 21, 2012

Hawthorne is struggling. Lots of cheque cashing venues, car yards , quasi industrial.
The Comfort Inn was reasonably clean , nice secure parking, very polite and helpful staff.
Would stay here again.
Comfortable bed.
Complimentary newspaper.
Quite quiet
Only cost $65' a great bargain.

Room Tip: 311 was good
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
98 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed November 14, 2012

This was my second stay, after my first I knew I would be returning.

This property is super nice, clean and the staff is what one would see at a 4-Star Hilton. Super friendly, answers any questions and always ready to help. The rooms are very nice and so is the location. Close to the 105 and Inglewood Park. LAX is maybe a 10 minute drive from the hotel and there are a few fast food locations close.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpena, MI
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

We were totally surprised how nice and clean this hotel was. Then, when we went into our room were were impressed with how clean and spacious and modern the room was. We spent one night before our cruise and then one night after the cruise and we did not dread going back to it. After the cruise we did not have a car and we had to walk to a restaurant and we were not bothered at all. I would recommend this hotel and I would stay there again if I had to.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hildalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Cockatoo Near LAX Airport

Property: Comfort Inn Cockatoo Near LAX Airport
Address: 11500 Acacia Ave, Hawthorne, CA 90250-2306
Phone Number:
Location: United States > California > Hawthorne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Hawthorne
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Cockatoo Near LAX Airport 2*
Number of rooms: 87
Official Description (provided by the hotel):
The Comfort Inn® Cockatoo Near LAX Airport is four miles from Los Angeles International Airport and offers free airport shuttle service. This Hawthorne, CA hotel provides easy access to major freeways like the 405 and 105, and is minutes from a number of local points of interest. ... more   less 
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Also Known As:
Comfort Inn Cockatoo Hotel Hawthorne

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