We decided on a whim this Sunday to stay over at Half Moon Bay after a long hike. I called the Half Moon Bay Inn in the morning, and was quoted a rate of $185+tax for a king room. A little pricey, but within our range. I confirmed the reservation with a credit card and went on our hike.
After checking in, I noticed we had been charged $240+tax! We immediately brought this to the attention of the front desk. The person explained that as it was part of the holiday weekend, they are charging the weekend rate on a Sunday. I said no one mentioned anything about any other rate than $185. She called the morning person, and after some conversation, said the morning girl said she had explained about the two rates, but will honor the weekday rate because there was confusion.
This was an OUTRIGHT lie! At no time during my phone conversation did she mention any other rate, just that the King room was $185 and the queen room was $145. I would have had more respect for the establishment if they admit they made an mistake, and insisted on charging the "correct" rate of $240. Instead they blatantly LIE about a conversation with a customer, making it sound as if we were misrepresenting the reservation, and were trying to take advantage of the hotel. We travel widely through out the world for both business and pleasure, and this was the FIRST time I have ever had a hotel do a "bait/switch" on the rate and than accused us of lying about it!!
We will certainly NEVER stay here again (in addition to this episode, the room we had was extremely noisy). All in all a truly terrible experience.
- Official Description (provided by the hotel):
- This magnificent, award-winning boutique inn was built in 1932 and recently renovated to preserve its Spanish Revival Architecture. Our gorgeous and luxurious rooms have an old world charm, designed with your comfort in mind. Centrally located in the heart of downtown Half Moon Bay, you’re just a stroll away from some of the best restaurants and shops. This fantastical and luscious location is like a little bit of Europe in downtown Half Moon Bay. ... more less
- Also Known As:
- Half Moon Bay Hotel Half Moon Bay