I don't know why I continue to patronize this chain. In this case, I was intrigued by the Afternoon Tea service - their website advertises that it is served daily in the Library. However, we arrived to find that our service had been set up in the Conservatory. Fine, I suppose, but no white table cloths, just a glass table among other guests not having tea. Apparently, we were the only ones. Which I only find annoying because when I called to make a reservation a week ago, I was told that I would have to be wait-listed. I then sent an email to the hotel, no response. At this point, I really wanted tea (as we haven't had proper tea servcie since our return from London). Had to call the restaurant manager, who "secured" a reservation for us, but failed to mention why we were really wait listed. Turns out, the tea server was not working that day because no one had made a tea reservation (except us). So no, demand on a Monday afternoon is not high. And we happened to be lucky that the stand-in server knew how to serve the tea we were told, which was nothing special. Food does not come out in a tiered tray, you get one scone each, and a bunch of frivolous desserts. If you've done tea in London, the tea here is just sad. Perhaps they provide a more elaborate service on the weekends. One can only guess since the restaurant manager doesn't like to give away any additional information via email or phone call.
Turndown requested at 6 pm. They arrived at 6:40, exactly the same time we returned to the room.
Lunch in the Conservatory: My husband's burger arrived 20 minutes after my entree. Had I not flagged the server down (who was busy doing who knows what) - we probably would have waited longer. How does a Ritz hotel restaurant not understand that people like to eat their entrees at the same time? We heard the table nearby complain about how long they had been waiting (40 minutes) and at one point, they considered just getting up and leaving. They were not happy.
Left our room to find someone had placed an empty wine glass in front of our door. Asked the front desk to have it removed. 2 hours later, it was still there.
Shower is not abnormally small. However, it is too small for a rainforest showerhead, which meant I had no where to stand to shampoo and soap up without being directly under water.
I did appreciate very much the room upgrade we were given at check in. We had booked a Courtyard View Room, which the desk requoted at $399/night at check in. Of course they failed to mention the $25 "resort fee" that will appear on your bill at check out. They did readjust this for me, as I was never informed of the additional fee. Let me guess, no one really is. Why not just be upfront about the actual rate before taxes? Soapbox: I don't understand why some hotels in this price bracket need to nickel and dime you. This just shows that they do not understand their clientele. Set your price and include whatever you need to include. If I didn't want to pay up, I would stay elsewhere (of course had I known about the sorry tea service...)
Room was nice, though bordering on bland for a Ritz. Decor is more seaside upscale, less luxurious than, say, the Ritz in San Francisco (another subpar service experience). The porter who was very thorough in explaining the room features was appreciated as well. At least one person on staff was able to rise to the occasion and do their job as it should be done.
I actually was glad to leave this place. We had planned on having breakfast here for the convenience factor. However, I wasn't looking forward to any more service issues in the restaurant. We had a plane to catch. We found several cute coffee shops downtown, only 5 minutes away by car.
Would love to return to Half Moon Bay for a day trip. If longer, we would not consider staying here again. If I am going to pay Ritz prices, I expect Ritz service and nothing less.
- Official Description (provided by the hotel):
- The Ritz-Carlton, Half Moon Bay, an elite golf and spa resort hotel. With two distinct guest room experiences from the guest houses to our main building, the hotel highlights the beauty of the Northern California coast with a modern and elegant decor. ... more less
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- Also Known As:
- The Ritz Carlton Half Moon Bay Hotel Half Moon Bay
- Ritz Carlton Half Moon Bay
- Ritz Half Moon Bay
- Half Moon Bay Ritz Carlton