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Jetsetter0418
Walnut Creek, California

Filthy hotel bathroom and underwhelming service

1.0 of 5 bubblesReviewed Aug 24, 2019via mobile
We went to the Ritz for a get-away and the experience was underwhelming.

Hotel bathroom had red hair on the wall inside the shower. It looked like it dried up and cleaners didn’t clean it. It was disgusting to see it in the middle of the shower. I almost fell on the floor because of the shocking sight of it... Not something I expected from an legitimate hotel, let alone a five star.

We were assigned a Terrace room with fire pit but when we arrived, we found out we got downgraded. Front desk helper didn’t do anything. It’s better not to assign ppl any rooms than to assign them an upgraded room, only for them to find out they were downgraded at check-in.

The lack of cleanliness in the bathroom was the biggest turnoff.
Date of stay: August 2019
Trip type: Traveled as a couple
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Ritz-CarltonHMB, Manager at The Ritz-Carlton, Half Moon Bay, responded to this review
Responded Aug 26, 2019
Dear Jetsetter0418,

Thank you for being our guest at The Ritz-Carlton, Half Moon Bay and for spending the time to provide us your feedback. We are very sorry to hear that your experience did not meet your expectations and would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, please contact Yannick Bouyidou at (650) 712-7617 or Yannick.bouyidou@ritzcarlton.com. He looks forward to hearing from you.

Warmest regards,

The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,714)
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Reviewed August 23, 2019

I return to the Ritz to see the tennis coach, Kevin Harrington, as much as I possibly can! He does such a great job on the court and with the program there. I feel really lucky to get to be there! I love the hotel and recommend a room with a balcony, it is so amazing to hear and wake up to the ocean and view. The spa and food are also amazing, there is really no reason to leave the property!

My only complaint is the condition of the tennis courts, it is shocking for a notable resort at a high price point to have courts in bad condition. I hope improvements will come! Otherwise, a fabulous experience!

Date of stay: August 2019
    • Value
    • Rooms
    • Service
1  Thank katied326
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded August 23, 2019

Dear katied326,

Thank you for returning to stay with us and for taking the time to post a review. We are pleased we exceeded your expectations. It is always great to hear that our sports amenities proved to be an added convenience for sports fans such as you. Your gracious compliments will be shared with Kevin as he will be pleased to hear them. We are also happy to hear you loved our luxurious accommodations, beautiful ocean views, quality food, and our relaxing spa. It was our pleasure accommodating you, and we look forward to making The Ritz-Carlton, Half Moon Bay, your home away from home whenever your travels bring you to our inviting area.

Warm regards,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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Reviewed August 18, 2019 via mobile

Beautiful property and setting with the excellent service you expect from a Ritz property. The view and beach is worth the price of admission. The Ocean golf course is long, but forgiving and most of the 18 holes offer some view of the ocean, cliff and the Ritz. As you make the turn, you begin to work you way closer to the ocean before finishing the last few holes that run directly along the cliffs. Watch out for pedestrians as the beach is open to the public and beach goers can be in play. Food is flawless and the drinks are only top shelf. Rooms are large and extremely comfortable with a fireplace or you own outdoor fire pit.

Date of stay: August 2019
Trip type: Traveled on business
2  Thank Timtanic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded August 18, 2019

Dear Timtanic,

Thank you for choosing to stay with us and for taking the time to post a review. We are pleased we exceeded your expectations. It is our goal to create memorable experiences with enhanced hospitality and thoughtful amenities, and we are happy to read you liked our 18-hole oceanside golf course. Your positive words describing our graciously appointed accommodations, quality food, and breathtaking ocean views were flattering to read as well. It was our pleasure hosting you, and we hope you will make The Ritz-Carlton, Half Moon Bay your home away from home whenever your travels bring you to our inviting area. We look forward to your next visit.

Warm regards,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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Reviewed August 17, 2019 via mobile

The
check in Friday afternoon was a little hectic. The traffic on 92 and 1 were both heavy. The check in at the lobby was about 15 to 20 people deep. Luggage was not delivered about 90 minutes later. Make sure you have your stuff that you need with you instead of leave it with bell station.

The room is nicely furnished. Our room is facing the east. Probably we should have asked for one that face the ocean. The courtyard and atrium facing the ocean is beautiful. Perfect for watching the setting sun. The yard is perfect for wedding. The concierge floor has lobby that serves refreshments and comfortable setting . Staff are very professional. Some people warned me that Uber doesn’t work in half moon bay. That is not true. In case you want to venture into downtown area.

Enjoyed our stay very much.

Date of stay: August 2019
Trip type: Traveled with family
1  Thank Joseph S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded August 17, 2019

Dear sunjoe075,

Thank you for staying at The Ritz-Carlton, Half Moon Bay. We host many weddings, and it is a pleasure to have people stay with us for such a joyous event. We are happy to read you loved our elegant accommodations, the beautiful ocean views, and our devoted Ladies and Gentlemen. However, we regret the issues you had during your check-in and are grateful for your patience. Thank you once more for the kind rating, and we hope to see you and your family again soon for another enriching visit.

Warm regards,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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Reviewed August 14, 2019

I have stayed at this Ritz many many times and its only for the location. The resort is not unique. The service is OK. The restaurants have great views but your can eat that food anyplace else. Their Easter brunch was disappointing.

The best part of this place to stay is to enjoy the fire pit with the smores where you get to meet other people and relax

Date of stay: September 2018
    • Sleep Quality
    • Rooms
    • Service
2  Thank Explorer767135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded August 14, 2019

Dear Explorer767135,

Thank you for being our guest at The Ritz-Carlton, Half Moon Bay. We are pleased you found our location in the inviting Coastal Region to be perfect for your visit and that you enjoyed your time by the fire pit. It is lovely to read that we met most of your expectations and that you primarily enjoyed our breathtaking ocean views. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from detailed comments where we can improve our guest experience. We hope you will give us another occasion to welcome you on a future visit.

Warm regards,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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Reviewed August 10, 2019 via mobile

Stopped in to grab dinner and have a look around. The hotel sits ocean front and has incredible views. I was there on an overcast day and it still was beautiful. I grabbed dinner at the main restaurant inside because it was a little chilly outside. They gave me a great table looking out over the ocean. I had an amazing burger and then went for a walk outside. I was able to see some breath taking views and there were even a bunch of seals on one of the rocks in view. I will be back with the family for a stay.

Date of stay: August 2019
Trip type: Traveled solo
3  Thank kewillia17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at The Ritz-Carlton, Half Moon Bay, responded to this reviewResponded August 10, 2019

Dear kewillia17,

Thank you for highlighting your dining experience at The Ritz-Carlton, Half Moon Bay. We are happy to read you loved our quality food and primarily enjoyed our breathtaking ocean views. Thank you once more for the gracious rating, and we gladly look forward to welcoming you and your family on your next visit to the area.

Warm regards,
The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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