As a follow-up to our previous review....We were on a weekend motorcycle trip and stayed at the Surf Motel last weekend in Room 104. We were able to get the room at a great rate of $99.00. Upon arrival, we were greeted by a friendly receptionist and given our key. Our room was a disappointment though. It was extremely small, had several issues that needed attention but thought we'd just write after our stay. The breakfast the next morning was outstanding. Cassie, the manager, was in attendance at the breakfast and extremely friendly and informative. The breakfast included waffles, biscuits and gravy, eggs, oatmeal, yogurt, juices, coffee etc. Actually, I felt it was unbelievable for the price we paid for the room. When we got home, I immediately wrote the owner a letter addressing my concerns and literrally the next morning received an email indicating how he would address each issue and when they would be resolved. One of the comments was the condition of a table and chairs in our room. The owner Eric responded that he was having furniture refinishers come in on Thursday to refinish the items. I have never received that kind of response from any comments I've made for any facility. It's obvious this owner cares for his customers and for this reason, we will go back. I'm sure my grading will be different next time. The location is perfect, the breakfast is outstanding and the issues we commented on are being resolved immediately. Amazing customer service.
- Official Description (provided by the hotel):
- The Surf Motel was the first lodging facility in Gualala on the Ocean built in 1965, it has seen upgrades over the years to include 3 full ocean view rooms and 1 suite; 5 rooms have full kitchen. The inn was redone in 2008 when bought by new owners and now serves a full hot breakfast each morning. Free Wifi and parking are your to enjoy. Office is open from 8:30am until sunset. 24 hour phone service and night service is avalible. ... more less
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- Also Known As:
- Surf Motel Gualala
- Surf Hotel Gualala