We rented Walk on Beach for 10 days (9 nights) between Christmas and New Year, The house was wonderful. The Agency? The pits. Abrupt, impersonal staff during the rental process and in returning the key. Disinterested in our complaint that the phone did not work nor did the water dispenser on the refrigerator (a complaint noted three months earlier by previous renters). The worst part, however, was the letter received with the balance of our security deposit asking us not to return. Upon inquiry, we were told we had ruined two new sets of king sized sheets and bathmats with red stains. When we pressed for further details, the agency said they had made a mistake and that the bedding had been ruined by other renters after our stay and it was not even clear to us if the ruined sheets had happened at Walk On Beach. Which still left us wondering why we were being asked to not return to their agency. We had been very clear with the agency that we were renting for over a week, with a dog and a toddler, both of which are allowed at this home according to the agency's site. Upon departing, we cleaned the windows of our son's fingerprints, started a load of wash with all of the house's towels and stripped all of the beds and moved the sheets to the laundry room. We wiped down all of the counters, both bathrooms and kitchen, scrubbed down the stove top/burners and made sure that all of the pots and pans were in the correct place (according to a sheaf of photographs in one of the drawers). While I fully expected to spend down most of our security deposit for cleaning, because I didn't want to spend 2-3 hours on my last day of vacation scrubbing toilets and vacuuming, I was not expecting to be told that my family and I were not welcome to rent from this agency again. Once the "ruined sheets" issue was cleared up and acknowledged by the agency to have been the work of another renter, I asked again, what had been wrong with the house that we were being asked to not return? Was it truly because it had taken the housekeeper, whose job is to clean houses after renters depart, longer than she had anticipated to clean? Is that really my problem if I'm willing to pay for the service? My family has rented from other agencies throughout The Sea Ranch since the 1990's and have never been treated so badly by any of the agencies that we have used and while we have not intention of ever return to this agency, we have spread the word amongst our Bay Area friends, how wretched this experience has been...and based on the review on TripAdvisor and Yelp...are considering filing a claim with the BBB for that area because anyone who takes the time to read feedback on either of those sites would know that the agency has a long history of shady behavior and I truly wish that I had taken the time to read these reviews before paying them thousands of dollars for a family vacation.