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“Food's good, Service Lacking”
Review of Groveland Hotel's Cellar Door - CLOSED

Groveland Hotel's Cellar Door
Price range: $8 - $40
More restaurant details
Restaurant details
Good for: Local cuisine, Special occasions, Romantic
Dining options: Lunch, Late Night, Breakfast, Dinner, Outdoor Seating, Reservations
Dining style: Casual Elegant
Cross street: Back Street
Transit: YARTS stop is a block away at Mary Laveroni Park.
Reviewed October 31, 2012

I popped my head in to see if they could accommodate a party of five for dinner....they had us make a reservation and return in an hour despite the restaurant being half full. The bar is top noch with some interesting wine choices as well as knowing how to mix cocktails. The receptionist up front was slightly clueless and had to keep running to the kitchen for seating instructions. Our waitress was friendly, but was only one of two on staff, and seemed somewhat overwhelmed.

Food is billed as fine dining. It was good. Not great. Rib eye was slightly overcooked but well seasoned. The fish was a little bland (they had run out of the salmon and were substituting something else). The pasta my son and I split was adequate, though they forgot the chicken and then had to bring it out to be added (and it was clearly cooked in a hurry...seared black and dry). Kids choices were very limited.

The kitchen was noticeably overwhelmed. It took close to an hour for us to get our entrees despite their having a limited menu and our having ordered nothing terribly difficult. As mentioned previously, part of the order was incorrect. Desert for the kids took another 1/2 hour, and the bill coming out was slow, stretching our experience past one hour and a half. Prices were reasonable, and the food (excepting the errors in our order) was good (not great...have had better). The decor is interesting and has a real pioneer feel to it. Garden patio is nice on a warm day, though wear mosquito spray if in the summer.

Given the limited options in Groveland, it's not a bad place to dine...the food itself is A. O.K.. But, unless they were having an off day when we went, be prepared for possibly a long wait for dinner and to finish up. Be careful when ordering to make sure they get your order right.

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Thank gretayesinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (200)
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110 - 114 of 200 reviews

Reviewed October 27, 2012

Avoid this place at all costs if you are expecting ANY customer service. I waited over an hour for my reservation, only to watch later reservations and "walk-ins" be seated before me. I finally gave up and left. I was looking forward to a romantic evening, only to have it ruined by the incompetent workers. The only positive to this experience was the wonderful bartender. The people serving at this restaurant need to be educated on customer service.

Thank Katiebeth2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wineaux, Owner at Groveland Hotel's Cellar Door, responded to this reviewResponded October 30, 2012

Dear Ms. KatieJ…I really appreciate all your warm and wonderful comments about our B&B, the Living Social Package and our inn in general.
I would like to address your experience in our Cellar Door Restaurant last night. I spoke with my staff this morning to better understand what occurred with your 6:50 PM dinner reservation.
When you arrived, you walked past the restaurant reservation podium, did not check in and went directly to the bar to watch the World Series Game 3. You ordered a drink and didn’t mention you had a dinner reservation at 6:50 PM.
We wait 15 minutes before we determine a guest has ‘no showed’ for their reservation, cancel the reservation and make the table available for other guests. This is what occurred with your reservation. As you are probably aware, it was a very busy night in the restaurant. In the meantime, other guests walked in, made a reservation with the Restaurant Staff and came into the bar to wait for their seating time, along with the other couple who had a reservation. Upon their tables becoming available, these guests were seated and you continued to wait because we were not aware you were waiting for a table – just having a drink, watching the game.
At 7:30 PM, with the dining room full, and the game over, you told the Bartender you had a 6:50 dinner reservation and were late. He advised the Restaurant Manager, who then put you on the reservation list and tried to make a table available. It was then you walked out, without dining.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

After a long day of driving, we decided to have a light meal but did not want pizza or burgers. We went to the Goveland Hotel where the restaurant specializes in 'fine dining.' We each ordered a salad and an item from the appetizer menu. It was exactly what we wanted and the service and food were excellent.
It is a comfortable setting and the Hotel has an extensive wine list although we did not order wine or dessert.
If you want a full meal, the menu is adequate and the food looked good.

Thank Kshevock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

Real nice place, excellent service, excellent food, lady owner goes around greetting people. Parking is very dark at night, the only negative.

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Thank Primo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

Found this great restaurant after hearing about it from guests staying at same B&B. Cute old building, simple but filling menu and great food/wine parings- even with home-made chocolates for dessert.

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Thank Surani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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