What a traumatic experience! We decided to spend 2 nights at their Luxury Cabin with another family for the weekend. We were told that if we arrived after 5pm, the cabin would be unlocked and the key to the cabin would be left inside the cabin. However, when we arrived at 6:30pm, we found that the cabin was locked, there were no keys, and there were nobody around to help us. We tried to call the number on the check-in brochure multiple times, but only got the answering machine. It was getting dark. Everyone was hungry, tired and cold. The little kids in the group were beginning to make a fuss. It took us almost half an hour to get hold of someone on the phone. Finally, the person arrived with the key. Everybody was understandably upset about the whole situation. So I went up to the guy with the keys (turns out that he was living on site, but there was no sign on the front door telling us where to find him in case of emergency) and said; "What's going on here? We are freezing out here, this is unacceptable!" Instead of a proper explanation (or an apology for the mix up), he immediately started defending himself, saying that it was none of his business and the mistake was made by somebody else. He demanded an apology from us, which I of course refused. He then locked up the cabin again to lock the whole group out of the cabin once more! By then the temperature has dropped further, where are we going to find place to stay at this hour? Considering that we were a big group and the little children in the group won't be able to take all the hassle of having to find alternative places to stay, I had to apologize to him on the spot. Still he was fuming and refused to let us have the key. He told us that the woman who messed up was also on site, and we should go speak to her instead. This woman turned out to be his wife. The couple are the managers for the "resort" and they insisted that it was not their fault that we were locked out, because it was their receptionist who forgot to put our paper into a certain folder. When I reminded him that since he's the boss, he should take responsibility for his employees mistakes, he angrily walked off again. Luckily, the wife was more reasonable. She let us have the cabin back and offered a free stay in the future (which we are not going to use). Our whole ordeal was witnessed by another group staying at a neighboring cabin. They were felt angry for us and were about to call for the cops. Had this incident involved someone other than a mom with 2 young kids, imagine a young man with a hot temper, the situation could have easily gotten out of hand. Yosemite Pines is managed by the company Team RV. I tried to call them but have not been able to get a response so far. We will never recommend this place to anyone.
- Official Description (provided by the hotel):
- Located just 22 miles from the Yosemite National Park western entrance, Yosemite Pines Resort offers guests lodging options of many types. Whether you're looking for Yosemite cabins, yurts, Classic and Retro Trailers, tent camping or RV sites, we have what you need at affordable prices. Additionally, our guests enjoy our on-site swimming pool, volleyball and bocce ball courts, Petting Farm, Fitness Trail, children's playground and the staff planned summer activities. ... more less
- Also Known As:
- Yosemite Pines Rv Resort And Family Lodging Hotel Groveland
- Yosemite Pine Rv Park