I ended up not staying here, but had to post a review since it was such a strange and disturbing experience. I hope to help others not have the same experience.
I called several times to try to book a reservation with Big Creek Meadow Ranch. No response. I tried sending an email through their website with my reservation requests and my information, no response. I explained I had to have a confirmed reservation because I don't travel unless I know I have a place to stay. Since the Yosemite area is booked so far in advance, there is no way I could chance not having a confirmed reservation and end up spending tons of time trying to find a place when I arrived.
I finally got someone to answer the phone, but this person answered "All Seasons" and I said sorry, I have the wrong number and hung up.
Turns out it is the right number (the owner manages several properties including this one and the All Seasons also in Groveland), and after several other attempts to get response, I looked up the All Seasons B&B on Trip Advisor and saw many people had the same issue with the owner/manager of this and other properties they own. They don't confirm reservations, you get to the place you think you have reserved, having given credit card and personal information only to find you don't have a room waiting, and then have to scramble or be put somewhere else, more expensive. I was even more worried now that I had sent my credit card information through their form online through a website about places to stay near Yosemite.
I kept calling and someone finally answered, again stating "All Seasons" - I explained I had been trying to book at room at the Big Creek Meadow Ranch and she said she could take that reservation. I said that was fine, but I needed confirmation as I was worried since I was getting no response - and the place she answered from wasn't the place I was going to stay. It all seemed kind of hinky to me, but she said (without identifying herself) that she would send an email confirmation right to me.
By the following morning, when I still hadn't received confirmation and now thoroughly worried, (I didn't know who this person was or if I had even gotten the right place) I emailed the contact person on the Stay Near Yosemite website (I thought was the webmaster) to explain I was having issues with this Ranch owner and lack of response or confirmation, and was now worried I would be charged, but would have no room when I got there nearly two weeks later.
I was offered a room in another lovely B&B (a review will be posted of that one as well) and I felt I had no choice but to confirm a different room since I never had confirmation or contact from the Big Creek Meadow Ranch. I then emailed the same address on the online form, stating since I never received confirmation, a return call or even the email as promised I now considered I had to stay somewhere else and would not pay for, nor allow my credit card to be charged for the requested room at the Big Creek.
It took a bit, but I did get a followup email from the owner of Big Creek / All Seasons stating they would not charge me for the room I never got confirmation for - and the owner (who I believe was the person I spoke to, but never identified herself) stated she would "followup" with the staff person who supposedly I spoke to that never confirmed with me or sent me the email. I'm pretty sure it was the owner I spoke to but she was covering herself by putting it off on another staff member.
Just a warning: Do not accept anything less than a fully confirmed reservation for this place, or the All Seasons, or.... simply stay at one of the other lovely B&Bs in the area and avoid this one. There is something really wrong about their reservation system if they can't confirm, can't use a computer system to back up their reservations, and so many before have had issues with not having a room when they arrived in Groveland. I suggested to the owner that they needed to get hooked into a professional reservation system to avoid issues for their customers. This person manages 4 properties, two of which are the All Seasons and Big Creek Meadow Ranch. I do not know which the other two are, but be very very careful or you'll end up out your money, with no room at the Inn.
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- Also Known As:
- Big Creek Meadow Ranch Hotel Groveland