The rooms were nice. The staff, on the other hand (particularly the girl at the front desk) is not! I made a reservation over the phone for one night. At this point I was never told there was a two night minimum. I was told over the phone that the total was $158 (the price for one night). When I checked My confirmation email the night before my reservation I saw that they had booked me for two nights: the night before and the day I requested. When I asked about this I was then told that there's a two night minimum. Nonetheless when I got here at 10:30 AM the room that I was booked for the night before wasn't available. It wasn't available until almost 2 PM; an hour before official check in. When I checked out the next day they actually tried to charge me for three nights. I of course complained and they changed it to two but refused to only charge me for one. When I pointed out that my room was not ready when we got here at 10:30, the girl at the desk claimed someone was staying in our room the night before. The room that we paid for and had reserved! I will never return! Neither should you. There's a few other hotels in town; stay there instead!
- Official Description (provided by the hotel):
- The Grass Valley Courtyard Suites it a luxury boutique hotel located in downtown Grass Valley. Loaded with amenities, the hotel features an outdoor pool, hot tub, fitness center, lobby bar and full service day spa. Guest rooms are fully equipped with mini fridges, microwaves, coffeemakers with freshly ground coffee, robes, TV with full cable and HBO, blueray/DVD players and so much more. ... more less
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- Also Known As:
- Grass Valley Courtyard Hotel Grass Valley
- Courtyard Grass Valley