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“Mixed Bag”

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Best Western Plus South Coast Inn
Ranked #1 of 12 Hotels in Goleta
Certificate of Excellence
Santa Barbara, California
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Mixed Bag”
Reviewed August 15, 2012

We have stayed here several times and it is always a mixed bag. The rooms are clean, nicely sized, and the bedding comfortable. There are plenty of towels and pillows. There is an outdoor pool and jacuzzi and many restaurants and stores near-by (including Trader Joe's!) I find the breakfast buffet to be average at best. There is quantity, but not quality...the breakfast area is larger than most and when the weather is beautiful eating out on the patio is a great option. My real complaints are the thinness of the walls and the friendliness of the staff. This trip we were placed right next to the laundry room and could hear the machines working all day, including some rather loud noises when the plumbing was used to fill the washers. I figured this was just going to be a problem during the day with the maids changing out so much bedding, but alas, I was woken in the middle of the night by the noise as well. You can also hear the upstairs neighbors everytime they walk across the floor. The staff *is* professional, but not friendly. Even a simple "Good morning" was not returned by some staff members. So, would I stay here again? Yes...but I always compare the price between this Best Western and the Holiday Inn next door and go with the cheapest option. It is significantly cheaper than anything in downtown Santa Barbara and there is certainly less traffic in Goleta with easy access to the airport and beach. The property backs up on a nice residential neighborhood that is very family friendly and safe.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
1 Thank 7Kathi_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review, August 17, 2012
Thanks so much for taking the time to review our hotel. We are so glad that you continue to come back to our property and that you enjoy so many of the great amenities we have to offer. On behalf of our entire team, I apologize for the noise that you encountered. I was very surprised to hear there was a noise issue since all of our walls and floors are concrete block, and we do not usually have any noise complaints from other floors or neighboring rooms. Please contact me direct prior to your next stay and I would love to give you a complimentary upgrade for your trouble.

We look forward to seeing you again soon,

Nicole Weland
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
Aberdeen, United Kingdom
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 13, 2012

Used the South Coast Inn as our touring base for a few days before heading for Los Angeles and it served us well. Situated in well maintained grounds, the bedroom was a little dated, albeit I couldn't fault the cleanliness of the room. A satisfactory breakfast is provided and there's plenty of free parking around the hotel. Convenient for Santa Barbara and only a few blocks from the main highway. Backs onto a residential neighbourhood and had no concerns about the area. Certainly worth considering if you're in that area.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Walnut-Whips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at Best Western Plus South Coast Inn, responded to this review, July 17, 2012
Thank you so much for choosing us as your hotel while you were in town. We appreciate your positive review. We are so happy that you enjoyed your stay with us and we look forward to seeing you again soon.

Happy travels,

Nicole Weland
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 12, 2012

Stayed there for five nights, the price was above average on our trip when compared to the quality. But it was clean, served a pretty good breakfast and was located in a nice area with supermarkets and restaurants within 1 mile.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank cortexM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 3, 2012

The garden was well cared for and a lovely amenity. Plenty of places to sit and enjoy the lovely space. The pool area was pleasant and clean. We enjoyed the ping-pong table that was out on the upper patio.

The breakfast bar was one of the most complete that we've experienced in this level of hotel: boiled eggs, frittata, sausage, bagels and cream cheese, yogurt, toast, cold cereal, fresh fruit, espresso machine and more.

Our room had two queen sized beds. The remote was in one of those "fresh remote" bags. The white duvet on the bed was sandwiched between two white sheets instead of a difficult to remove cover. I felt as though the staff was making an extra effort to show that they take cleanliness seriously. Very nice. Plenty of towels and toiletries. The air conditioner and fan worked properly and provided white noise.

The train tracks are nearby and there are frequent trains that go through the area. We didn't find this to be a problem, but some may. In spite of the nice garden area, there is a fair amount of road noise. We didn't find this to be a problem due to the ability to run the fan all night.

The location was conveniently located relative to the UCSB campus, beaches and the greater Santa Barbara area with our rental car. Plenty of restaurants and a grocery store within walking distance.

A notice in the room indicated that this hotel is undergoing renovations for the next several months between the hours of 10am-4pm. We didn't experience any disruption during our stay. The renovations should help update the well worn wall coverings, furniture and bathrooms.

  • Stayed July 2012, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank SubarcticHomebody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Best Western Plus South Coast Inn, responded to this review, July 6, 2012
Thank you so much for taking the time to post such an in depth and detailed review. We appreciate hearing thoughts of our guests and the feedback you left will help us maintain the things people love and improve the things they don't. We are happy that you enjoyed all of our great amenities and had a great stay. WE hope to see you again next time you are in the area!

Thanks again,

Nicole Weland
Assistant General Manager
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Bowie, Maryland, United States
Level Contributor
301 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 25, 2012

This is a very nice property with nice landscaping. We were only there one night, so we didn't get a chance to see much, but we were overall impressed. I thought the rooms were a little overpriced, but location has a lot to do with that. The bed was comfortable and the room was very clean. I would stay here again.

Room Tip: This hotel is getting ready to undergo a major renovation, so you may want to call first to see if i...
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KPR18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Best Western Plus South Coast Inn, responded to this review, July 6, 2012
We are so glad that you were able to stop in for a quick stay and enjoy our property. We hope that you can come and stay with us again soon!

Thank you for the feedback,

Nicole Weland
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 9, 2012 via mobile

Will stay again. Very nice grounds and pool area. Great price for this area

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bgtrucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Best Western Plus South Coast Inn, responded to this review, July 6, 2012
I am so glad to hear that you will come and stay again! We strive to make each guest happy and I am so glad that we made a good impression. Come back and enjoy the pool and the grounds any time.

Hope to see you again soon,

Nicole Weland
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2012

Very nice place - grounds are beautiful - quiet also. Very good breakfast. Air conditioners are a bit noisy though. Close to airport and a nice beach is just down the road from the hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonnaE617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Best Western Plus South Coast Inn, responded to this review, July 6, 2012
So glad to hear that you loved the grounds! Our landscaping team works very hard to keep them beautiful and to keep our fun topiares up to par. Thanks for taking the time to post your response. Your feedback is much appreciated.

Thank you again,

Nicole Weland
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus South Coast Inn

Property: Best Western Plus South Coast Inn
Address: 5620 Calle Real, Goleta, CA 93117
Phone Number:
Location: United States > California > Goleta
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Goleta
#4 Business Hotel in Goleta
#4 Family Hotel in Goleta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus South Coast Inn 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Best Western Plus South Coast Hotel Goleta
Best Western Goleta
Goleta Best Western

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