The biggest mistake in preparing Pho is to serve it warm and not hot. They prepare all the noodles ahead of time, which is not the problem. The noodle get cold pretty fast. If the soap is not hot enough, you get warm Pho, which is terrible. One way to fix it is to put the noodle in the boiling soap to warm it up, put it back in the bowl and add hot soap.
I ordered the 1st item on the Pho list, I think it was #7. The beef was very very tough. They probably used round steak and they don't know how to fix them to get it softer.
The service was bad. It is the fault of management. The waitress were not properly trained. They all failed to do the basic task- do not go back to the kitchen empty handed. Pick up some dishes on your way back. We order Pho, finished it and we ordered egg rolls, the waitress took the order and left without taking any dirty bowl and dishes back to the kitchen. She brought the egg rolls, place it in the middle of the dirty dishes without taking them back.
It was my first time here and it was a bad experience. Food was bad and service was bad. The combination was terrible.
I was a Chinese chef for 4 years while I was in college working in my family's restaurant. I know what is good Asian food. It was probably the worst Pho I've ever tried.
Please don't order Pho with any beef at this restaurant. They are terrible.