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“Out of the Rain”

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Hawthorn Suites by Wyndham Rancho Cordova/folsom
Ranked #1 of 2 Hotels in Gold River
Certificate of Excellence
Templeton, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Out of the Rain”
Reviewed October 25, 2012

A comfortable stay, centrally located to meet our needs, good/flavorful coffee and a marvelous staff. The only 'hiccup' was the hot tub being broken over the weekend of our stay, which would have helped my neck and shoulders Sunday night, but such is the timing of things. And a 10% off at the local Cattleman's was a bonus! We'll be staying here again, no worries.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allison K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this review, October 26, 2012
Good to know a temporary hiccup with our hot tub will not dissuade these folks from coming back to us. It's fixed now and ready for your next visit. See you then.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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English first
Birmingham, Michigan
Level 1 Contributor
3 reviews
Reviewed October 23, 2012

I had something of value that turned up missing in my room that was sitting on my bed. No one from the hotel staff offered to look for it. They all claimed it was impossible that it was taken yet it was still gone. The hotel manager stated he owned the property would have me removed from the hotel when I stated I would be calling Wyndham customer care and filing a police report. I didn't want anything else. You see I am a "know it all" and "very rude" because I asked that my property be returned. I've never stated at a Hawthorn Suites before and this will be my very last time. No one time did anyone say they were sorry although the manager offered to replace the missing item. Only problem is it was a prescription medical device paid for my health insurance. It will take weeks to replace. Wyndham's answer to this was to state that a customer care rep would be in touch with me within 7 days. Are they kidding? My business trips will take me anywhere but any Wyndham property from this day forward. Value your customer Wyndham - not your egos!!!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CeoterraTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this review, October 25, 2012
We are attempting to have this review removed from TripAdvisor. It is intentionally inaccurate, embellished and misleading. The reviewer does not mention that she, in fact, FOUND the missing item -- a pair of orthopedic socks -- in her room. The reviewer does not mention that I personally offered twice to help her search her room and that she refused my offer each time. The reviewer does not mention that I personally dug through the hotel dumpster for 45 minutes searching for an item that was IN HER ROOM ALL ALONG because she insisted that her health was in jeopardy. The reviewer does not mention the barrage of insults she hurled at me and my staff, which forced me to insist that she either calm down or be removed from the hotel.

As I informed this guest, I stand behind my staff 100 percent. If I didn't, they wouldn't be here. If you browse through our TripAdvisor reviews, the one consistent is the friendliness and helpfulness of the people who work here. When we're off -- and everyone is, sometimes -- we own it. But, I will not tolerate accusations or insults thrown at the people who work hard for me every day. It's not what they're here for and we don't need anyone's business that bad.
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Additional Information about Hawthorn Suites by Wyndham Rancho Cordova/folsom

Property: Hawthorn Suites by Wyndham Rancho Cordova/folsom
Address: 12180 Tributary Point Dr, Gold River, CA 95670-4506
Phone Number:
Location: United States > California > Gold River
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Gold River
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Rancho Cordova/folsom 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Rancho Cordova / Folsom / Gold River is an all-suites hotel located in the Gold River community of Sacramento County, California, between Rancho Cordova and Folsom. Guests enjoy spacious accommodations with complimentary high speed internet, HD satellite viewing on 32" LG flat-screen televisions, free hot breakfast buffet, and seasonal outdoor swimming pool/spa. The hotel is just two blocks from Lake Natomas, the historic American River Bicycle Trail and the Sacramento State Aquatic Center. Local dining options include Cattleman's Steakhouse, the Old Spaghetti Factory, Tommy T's Comedy Dinner Theatre, Marinello's Italian restaurant, Chicago Fire, Chops, and Rudy's Hideaway. Shopping is just minutes away at the Folsom Outlets and the new Palladio Shopping Center in Folsom. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Rancho Cordova Hotel Gold River
Hawthorn Suites Gold River
Gold River Hawthorn Suites

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