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“Business travelers beware!”

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Hawthorn Suites by Wyndham Rancho Cordova/folsom
Ranked #1 of 2 Hotels in Gold River
Certificate of Excellence
Reviewed October 23, 2012

I had something of value that turned up missing in my room that was sitting on my bed. No one from the hotel staff offered to look for it. They all claimed it was impossible that it was taken yet it was still gone. The hotel manager stated he owned the property would have me removed from the hotel when I stated I would be calling Wyndham customer care and filing a police report. I didn't want anything else. You see I am a "know it all" and "very rude" because I asked that my property be returned. I've never stated at a Hawthorn Suites before and this will be my very last time. No one time did anyone say they were sorry although the manager offered to replace the missing item. Only problem is it was a prescription medical device paid for my health insurance. It will take weeks to replace. Wyndham's answer to this was to state that a customer care rep would be in touch with me within 7 days. Are they kidding? My business trips will take me anywhere but any Wyndham property from this day forward. Value your customer Wyndham - not your egos!!!

  • Stayed: October 2012, traveled on business
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Thank CeoterraTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this reviewResponded October 25, 2012

We are attempting to have this review removed from TripAdvisor. It is intentionally inaccurate, embellished and misleading. The reviewer does not mention that she, in fact, FOUND the missing item -- a pair of orthopedic socks -- in her room. The reviewer does not mention that I personally offered twice to help her search her room and that she refused my offer each time. The reviewer does not mention that I personally dug through the hotel dumpster for 45 minutes searching for an item that was IN HER ROOM ALL ALONG because she insisted that her health was in jeopardy. The reviewer does not mention the barrage of insults she hurled at me and my staff, which forced me to insist that she either calm down or be removed from the hotel.

As I informed this guest, I stand behind my staff 100 percent. If I didn't, they wouldn't be here. If you browse through our TripAdvisor reviews, the one consistent is the friendliness and helpfulness of the people who work here. When we're off -- and everyone is, sometimes -- we own it. But, I will not tolerate accusations or insults thrown at the people who work hard for me every day. It's not what they're here for and we don't need anyone's business that bad.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 - 476 of 512 reviews

Reviewed October 19, 2012

  • Stayed: October 2012, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank STEVE C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this reviewResponded October 26, 2012

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Reviewed October 16, 2012

  • Stayed: October 2012, traveled with friends
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Review collected in partnership with Hawthorn Suites by Wyndham
1  Thank OrDenise
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this reviewResponded October 17, 2012

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Reviewed October 15, 2012

  • Stayed: October 2012, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Stan K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this reviewResponded October 17, 2012

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Reviewed October 10, 2012

  • Stayed: October 2012, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank GARY P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 10, 2012

  • Stayed: October 2012, traveled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank JAMES F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this reviewResponded October 17, 2012

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Reviewed October 10, 2012

  • Stayed: August 2012, traveled on business
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank GWYNN K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Michael C, General Manager at Hawthorn Suites by Wyndham Rancho Cordova/folsom, responded to this reviewResponded October 17, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hawthorn Suites by Wyndham Rancho Cordova/folsom

Address: 12180 Tributary Point Dr, Gold River, CA 95670-4506
Phone Number:
Location: United States > California > Gold River
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Gold River
Price Range: $101 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Rancho Cordova/folsom 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Rancho Cordova / Folsom / Gold River is an all-suites hotel located in the Gold River community of Sacramento County, California, between Rancho Cordova and Folsom. Guests enjoy spacious accommodations with complimentary high speed internet, HD satellite viewing on 32" LG flat-screen televisions, free hot breakfast buffet, and seasonal outdoor swimming pool/spa. The hotel is just two blocks from Lake Natomas, the historic American River Bicycle Trail and the Sacramento State Aquatic Center. Local dining options include Cattleman's Steakhouse, the Old Spaghetti Factory, Tommy T's Comedy Dinner Theatre, Marinello's Italian restaurant, Chicago Fire, Chops, and Rudy's Hideaway. Shopping is just minutes away at the Folsom Outlets and the new Palladio Shopping Center in Folsom. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Rancho Cordova Hotel Gold River
Hawthorn Suites Gold River
Gold River Hawthorn Suites

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