I had something of value that turned up missing in my room that was sitting on my bed. No one from the hotel staff offered to look for it. They all claimed it was impossible that it was taken yet it was still gone. The hotel manager stated he owned the property would have me removed from the hotel when I stated I would be calling Wyndham customer care and filing a police report. I didn't want anything else. You see I am a "know it all" and "very rude" because I asked that my property be returned. I've never stated at a Hawthorn Suites before and this will be my very last time. No one time did anyone say they were sorry although the manager offered to replace the missing item. Only problem is it was a prescription medical device paid for my health insurance. It will take weeks to replace. Wyndham's answer to this was to state that a customer care rep would be in touch with me within 7 days. Are they kidding? My business trips will take me anywhere but any Wyndham property from this day forward. Value your customer Wyndham - not your egos!!!
- Official Description (provided by the hotel):
- Hawthorn Suites by Wyndham Rancho Cordova / Folsom / Gold River is an all-suites hotel located in the Gold River community of Sacramento County, California, between Rancho Cordova and Folsom. Guests enjoy spacious accommodations with complimentary high speed internet, HD satellite viewing on 32" LG flat-screen televisions, free hot breakfast buffet, and seasonal outdoor swimming pool/spa. The hotel is just two blocks from Lake Natomas, the historic American River Bicycle Trail and the Sacramento State Aquatic Center. Local dining options include Cattleman's Steakhouse, the Old Spaghetti Factory, Tommy T's Comedy Dinner Theatre, Marinello's Italian restaurant, Chicago Fire, Chops, and Rudy's Hideaway. Shopping is just minutes away at the Folsom Outlets and the new Palladio Shopping Center in Folsom. ... more less
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- Also Known As:
- Hawthorn Suites By Wyndham Rancho Cordova Hotel Gold River
- Hawthorn Suites Gold River
- Gold River Hawthorn Suites