It was late we were exhausted so we looked up the nearest pet-friendly hotel which unfortunately was The Days Inn. It was a little past midnight the front desk clerk was courteous and tried to attend to our needs but the whole process took about 20 minutes which was kind of ridiculous since no one else was there. We got to our room which smelled clean and looked freshly vacuumed so we just called it a night. The next morning I left to work and left my girlfriend and our dogs in the room. At work I booked another night since I was told I wouldn't be able to leave until our assignment was completed. I figured since the site said I wouldn't be charged until checkout that it was ok that my girlfriend was in the room without my credit card. I called just to make sure and they made it an impossible ordeal. Saying that we had been checked out at noon...it was 2:45pm and my girlfriend to my knowledge was still in the room. Well I had to leave work early and when I came back she told me she had bites on her back and she thought they were fleas. OH NO!!!!! I did not just pay $113 to get our dogs infected with fleas! We checked them and took them to a local shop who re-checked them and assured us our babies were flea-free. The pet store clerk saw her bites and said they looked like bed bug bites. Even WORSE!!!!
I returned to the hotel and told the front desk clerk who told me to not ask her to go ask housekeeping. In what world have you heard of a guest looking for a housekeeper to ask what the hotel cleaning procedure is. Yes let me go to every floor and look for a housekeepers cart and hope that the door I knock on is the one she is in, because I have nothing better to do right? A simple apology and an attempt to attend to our needs was all we asked for. In fact all we asked was to be treated like a guest. I know this isn't a four star hotel but as far as I am concerned the definition of superior customer service is the same whether you are in a one star or five star hotel. To top things off just when the clerk thought we had walked away I walk back to the desk only to hear the clerks negative opinion about us. I also had a pending charge on my account that I was questioning. The manager wasn't even able to help me with that matter. She said she was going to call me back and I never received a phone call from her. I also told her about the bites and all that did was add a name to the list of Days Inn employees that did not care.
This could have gone a different way. Up until the next day my experience was alright. We were exhausted and they provided us with a bed so we could rest. For the price well I would of been better off driving to lax where I could've got a 4 star for the same price. Parking is horrible and expect the smell of marijuana in the hallways. I was willing to give it another chance the next day but the horrible customer service made me turn away. We have sent our luggage and all our clothes to the cleaners which again was an unexpected added expense due to the possibility of bed bugs. I hope corporate or management reads this and sees to it that the staff gets the appropriate customer service training, they are in fact the people who represent the face of DAYS INN!
- Official Description (provided by the hotel):
- Days Inn Glendale is a full service hotel located in the business area of Glendale, California. The hotel is 6 floors high with interior corridors and elevators. There is a Restaurant and Cocktail Lounge on the property. Meeting space is available as well as ballroom that can host parties up to 150 people. All rooms come with private balconies, coffee makers, hairdryer, AM/FM alarm clock radios, and free wi-fi services. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Glendale Hotel Glendale
- Glendale Days Inn